SameTime, 33
Sarbanes-Oxley Act (SOA) of 2002, 100, 139–140
screen sharing feature, 42
Securities and Exchange Commission (SEC)
cases of, 110–111
IM retention regulations, 4, 9, 99, 101, 133–137
securities industry, 133–140
e-mail regulation, 139–140
instant messaging (IM) regulation, 4, 9, 99, 101, 133–140
security risks, 12–17, 43, 44, 59
senior executives
in employee training programs, 124–129
on e-risk management, compli-
ance, and litigation response team, 38
as front line of defense, 121
personal responsibility for data, 139–140
training, 119–122
sensitive customer information, 57, 58, 102–103, 139
server-based gateway technology, 20, 34–35, 82, 87, 100, 126, 135–136, 180
sexual content, 48, 63–64, 71, 73, 79
sexual discrimination, 86, 124, 177–179
sexual harassment, 50–51, 80, 84, 85–87, 121, 124, 177–179
SG Cowen Securities, 106
shorthand, 87–89
smileys, 89
smoking gun instant messages, 15
Social Security numbers, 103
software, compatibility problems, 14, 43
spam, 31
spim, 31, 127
spoliation, 52–53, 94, 97, 98, 109–112
standardization of IM, 32–33
state insurance regulators, 141–142
State Street Research Investment Services, Inc., 106
Stifel Nicolas, 9
student privacy, 142
subcontractors, 11, 42
subpoenas, 15, 16, 48–49, 52, 94
Sun One IM software, 42, 181
supervisors, see senior executives
SurfControl, 12, 51–52
survey of IM use, 20–26
preliminary memo, 21–22
questionnaire, 22–26, 120–121, 122, 125
Symantec, 13