pagers, instant messaging and, 11, 42
part-time workers, 11, 42
patient information, 143–144
PeopleSoft, 60
personal information, 59, 61, 64– 65, 70–75, 95, 102–103, 126–127
Phen-Fen, 51
phone tag, 10, 11, 42
policy issues
discussing in IM, 61–62
see also instant messaging (IM) policy
polling feature, 42
pornography, 52, 63–64, 73, 79
portable devices, 11, 42
presence detection capabilities, 11
privacy, 55, 63–66, 126
of company information, 63–64
of personal information, 64–65, 102–103
regulation of e-mail and, 139
productivity
banning IM access and, 31–32
improved, 11, 41
problems with, 17–18, 32, 44
tips for, 32
proprietary information
theft of, 43, 56–58
written IM policy for, 59
public IM networks, 8–9, 12, 13, 180
see also AOL Instant Messenger; MSN Messenger Service; Yahoo! Messenger