Index_I

I

IBM, 31, 42

IBM Lotus Instant Messaging, 181

IBM SameTime software, 33

identity theft, 57, 59, 102–103

iLumin, 181

IMlogic, 20, 34, 135–136, 180

incompatibility, 14, 43

incrimination, 47, 50, 86, 96–97, 106

In re Cheyenne Software, Inc. v. Securities Litigation, 111

instant messaging (IM)

advantages of, 10–11, 26, 31, 41–43

capabilities of, 42

code of conduct, 159–161

defining, 3–4

disadvantages of, 12–17, 43–44

in discovery process, 107–108

e-mail versus, 10–11, 31, 42

false sense of security and, 107

records as business records, 95–96

regulation in other industries, 141–144

regulation of securities industry, 4, 9, 99, 133–137

security risks of, 12–17, 43, 44, 59

strategic management of, 4–18

summary of rules for, 145–154

unauthorized workplace use of, 5, 8–11, 19–27, 28

uncovering pockets of non-use, 26

instant messaging (IM) management, 4–18, 28–35

as-needed-only IM use, 35

banning IM access, 29–32

discovery response strategy in, 112–114

enterprise IM tools, 33, 59, 75, 82, 87, 125–126, 181

IM discovery response in, 112–114

options for, 28–29

retention and deletion, 14

server-based gateway technology, 20, 34–35, 82, 87, 100, 126, 135–136, 180

instant messaging (IM) policy

content guidelines, 79–90

do’s and don’ts for, 155–158

establishing, 50–51

importance of written, 49, 50– 51, 59, 96, 117–118, 125, 126, 127–128

penalties for violating, 122, 125, 136

for personal IM use, 69–76, 126–127

sample confidentiality statement, 62

sample content statement, 86– 87, 90

sample network, instant messaging, and e-mail policies, 162–176

sample personal use statement, 72–73

sample privacy statement, 65

sample record ownership statement, 57–58

sample sexual harassment and discrimination policy, 177–179

‘‘2003 E-Mail Rules, Policies, and Practices Survey,’’ 15, 17– 18, 31, 49, 56, 61, 70–71, 80, 81, 96, 117, 138–139

intellectual property, 16, 20

internal audit of IM use, 20–26

preliminary memo, 21–22

questionnaire, 22–26, 120–121, 122, 125

Internal Revenue Code, 111

interoperability, 14

interstate commerce violations, 34–35

Iron Mountain, 107, 135–136, 181