Chapter 3

1. Michael Osterman, ‘‘More IT Departments Turning Against IM, Network World Messaging Newsletter (April 1, 2003), www.nwfusion.com/newsletters/gwm/2003/0331msg1.html.

2. Christine Y. Chen, ‘‘The IM Invasion; Instant-Messaging Providers Are Targeting Corporations in a Big Way. Does Using IM Make Sense?’’ Fortune (May 26, 2003), 135.

3. ‘‘Fast and Furious: Instant Messaging Puts E-Mail into the Snail Mail Class,’’ The Guardian (May 19, 2003), 5.

4. Adapted from Nancy Flynn and Randolph Kahn, Esq., E-Mail Rules, New York, AMACOM, 2003.

5. Jon Swartz, ‘‘More Workers Get Shut Out of E-Mail,’’ USA Today (September 29, 2003), 1B.

6. Uday Shukla, ‘‘The Future of Enterprise Instant Messaging,’’ ExpressComputerOnline.com (May 5, 2003), www.expresscomputeronline.com/20030505/tech.shtml.

7. ‘‘2003 E-Mail Rules, Policies, and Practices Survey,’’ conducted by American Management Association, The ePolicy Institute, and Clearswift. Survey findings available online at www.epolicyinstitute.com.

8. ‘‘Employees Waste Time with Unregulated IM,’’ IMPlanet News Briefs (September 19, 2003), www.instantmessaging planet.com/enterprise/article.php/3080441.

9. Jane Black, ‘‘Why Offices Are Now Open Secrets,’’ Business-Week Online (September 16, 2003), www.businessweek.com/print/technology/content/sep2003/tc20030916_1563_tc129 .

10. Dan Orzech, ‘‘Under IT’s Radar, Instant Messaging Invades Corporate Desktops,’’ InstantMessagingPlanet (July 14, 2003), www.instantmessagingplanet.com/enterprise/article.php/1120822348711 .

11. Kian Saneii, V.P. Marketing, Websense, Inc., www.websense.com.

12. U.S. v. Kammersell, 196 F. 3d 1137 (10th Cir. 1999).