IM Rule 10: Instant Messaging Productivity Concerns May Be Overblown.

IM Rule # 10: Instant Messaging Productivity Concerns May Be Overblown.

There is considerable debate among employers and users as to whether IM helps or hinders productivity. Before drawing a conclusion one way or the other, review the findings of your internal IM survey. How are your employees using IM? Are they using it primarily for business purposes or personal chat? How upset would your staff—and clients—be if you banned it completely?