Troubleshooting

Expected Changes Not Appearing in InfoView

After making changes to modify the look of InfoView, such as updating the logo, I don't see the changes.

In a lot of cases, the browser will cache the page or logo. Delete the cache and restart the browser.

Crystal Reports Not Appearing in My InfoView

In My InfoView I select a Crystal Report as an object I want to display, but when I execute My InfoView, I get the error "Sorry, you do not have the right to execute this action. If you require this right, please see your system administrator."

This error is caused by selecting the latest instance option (the default) for a Crystal Report when there is no instance created. This is solved by either creating an instance or requesting that the report run on demand.

Looping Logon Error

I am unable to schedule or view a report and InfoView continuously prompts me for a database logon.

The database logon is the user that is required to access the database. In other words, if the report accesses an Oracle database, the user entered here would be the user that Oracle authenticates against. However, should the Oracle database reside on a different physical server and network authentication is required to access the Oracle server, a user account that has access to this server needs to be established. This account should then be used to start the Job Server and Page Server.