Neeps Backend System

When you start receiving more than 30 orders a day and start hiring helpers, you will find that the built-in Yahoo! management system might not adequately suit your needs. Having a fulfillment-management system that can handle large numbers of orders and help streamline your order and shipping process can either make or break your company. Getting lots of orders is great, but not being able to handle them is notand could cause more unnecessary work. A good backend system not only streamlines your process but also reduces personnel cost. Neeps chose OrderMotion (www.ordermotion.com) to handle its backend processing. OrderMotion integrates seamlessly and in real time with the Yahoo! store.

About OrderMotion

Like the Yahoo! store, OrderMotion is a Web-based system. Let's take a look at some of the benefits of using OrderMotion:

• Real-time inventory checking Your Yahoo! store retrieves the current inventory level in real time and lets your customers know whether the product is in stock.

• Multiple websites You can have multiple websites accessing the same product data file and inventory level. All orders are stored in one account.

• Customized packaging documents If you plan to have multiple websites, the system will know which site the order came from and print the appropriate shipping document with the correct company information and logo. The system can also send shipping confirmation emails with tracking numbers.

• Fully automated payment processing Orders can be authorized in real time, and credit card payment can be processed and settled from within the system.

• Repeat customer notification OrderMotion can flag orders based on first-time or returning customers. Neeps uses this feature to include a product catalog for first-time customers.

• Targeted mailings The system allows Neeps to send catalogs to customers who bought certain products. This allows Neeps to customize and send to targeted customers.

For additional information about OrderMotion or to see an online demo, go to www.ordermotion.com.

Automated Drop-Shop Notification

More than 7% of Neeps inventory is drop-shipped to the customer. If an order is placed that includes a drop-shipped product, the backend system, OrderMotion, notifies the supplier via email. When the supplier fulfills the order, the order status is updated in the OrderMotion system.