Chapter Six. Common VoIP Problems and Their Solutions

In This Chapter

Connection Issues 106

Configuration Issues 112

Hardware Problems 117

Outages 121

Additional Troubleshooting Resources 123

Not every Internet phone installation goes according to plan. If your installation runs into problems, you stand a better chance than most people to resolve it quickly, simply because you are more familiar with the inner workings of VoIP now. On the outside chance that the fix is not readily apparent, however, this chapter stands to assist you with the resolution of your issue.

I have organized problems by type, from problems caused by low or intermittent bandwidth to power and Internet outages. If you don't find the resolution here, I also show you where to go next for help.