Reality Check


Key Principles

The more broadly you think about what constitutes your universe of stakeholders, the better your plan will be. Thinking broadly allows you to minimize the chance of being blindsided by resistance from a “missed” stakeholder.

Perception is what counts; stakeholders may perceive that they will be negatively affected by a project even when that is not the case. And when considering what may be important to people, put yourself in their position and do not trivialize their concerns. (It’s often said that we think people are “overreacting” whenever they react more than we would!)

You do not always have to influence people directly. The decision between a direct or indirect approach will depend on such elements as your position in the organization, the timing, your history with the person you’re trying to influence, and other alternatives you may have.

If it seems too daunting to do this for all your key stakeholders, start with one person and see what happens.




Rath & Strong's Six Sigma Team Pocket Guide
Rath & Strongs Six Sigma Team Pocket Guide
ISBN: 0071417567
EAN: 2147483647
Year: 2003
Pages: 65
Authors: Rath & Strong

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