Troubleshooting

Server Times Out

I've configured a dial-up connection to my Exchange Server. However, I'm using a cellular modem to connect to the Internet and my connection is very slow. Because of this, I often have to click Retry several times when attempting to launch Outlook. Is there any way I can fix this?

Definitely! If you routinely use a slow connection, you can increase the server timeout value for your dial-up connection to Exchange. Simply select Tools, E-mail Accounts, View or Change Existing E-Mail Accounts and click Next. Select your Exchange Account and click Change. Click the More Settings button to display the figure shown in Figure 30.9. You can change the timeout value in the last box on the General page. If 30 seconds is too short for a timeout value, consider changing the value to 60 or 90 seconds. If that doesn't solve your problem, contact your network administrator.

Offline Address Book Doesn't Update in Cached Mode

I'm working with Outlook in Cached Exchange mode. I know my Exchange administrator has made changes to the Global Address List, but no matter how many times I try to download the Offline Address Book, I don't see the changes. Why not?

Cached Exchange mode can occasionally cause problems, especially when connecting it to an Exchange 5.5 or Exchange 2000 Server. The easiest way to guarantee that you'll get the most recent updates is to go into your Exchange account settings and disable cached mode. You can then restart Outlook and download the OAB. Change your settings back to cached mode and restart Outlook again. This process also works if you have an item in a folder that isn't updating down to your cache. Although this isn't the perfect solution, it will accomplish what you want.