| Key concepts you will need to understand:  Methods and approaches for designing and improving business procedures (e-business, B2B, BPR)
Business process controls (management, automated, and manual controls) Business performance indicators (balanced scorecard, key performance indicators [KPI]) Business project organization, management, and control practices Project progress monitoring and reporting mechanisms Project success criteria and pitfalls  Corporate governance risk and control frameworks
Techniques you will need to master: Evaluate the efficiency and effectiveness of information systems in supporting business processes, through techniques such as benchmarking, best practice analysis, or business process re-engineering (BPR), to ensure optimization of business results Evaluate the design and implementation of programmed and manual controls to ensure that identified risks to business processes are at an acceptable level Evaluate business process change projects to ensure that they are properly organized, staffed, managed, and controlled Evaluate the organizations implementation of risk management and governance
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