"If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming
The Quotations Page, http://www.quotationspage.com
Business Process Management Initiative (BPMI.org), http://www.bpmi.org
CIO Magazine, http://www.cio.com
Exigen, http://www.exigen.com
Intalio, http://www.intalio.com
Zaplet, http://www.zaplet.com