Chapter 1

"Computing is rapidly approaching an inflection point where science fiction writers' predictions of helpful, ubiquitous and seamless technology will become a reality" Richard Rashid, Senior Vice President, Microsoft Research
"Bill Gates and Microsoft Research Chart the Future of Computing," Redmond Washington, September 5, 2001, http://www.microsoft.com/presspass/press/2001/sep01/09-05MSR10AnnivPR.asp

Aberdeen Group, http://www.aberdeen.com

AMR Research, http://www.amrresearch.com

IDC, http://www.idc.com

Internet Week, http://www.internetwk.com

Internet2 Consortium, http://www.internet2.org

Meta Group, http://www.metagroup.com

mFormation Technologies, http://www.mformation.com

Red Herring, "Generation Now," July 15, 2001, http://www.redherring.com

U.S. Bureau of Labor Statistics, http://stats.bls.gov

Wired, "How CloudNine Wound Up in Hell," February 1, 2002, http://www.wired.com/news/business/0,1367,50171,00.html