Troubleshooting

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If you have difficulty installing or using any of the materials on the companion CD, try the following solutions:

• Turn off any antivirus software that you may have running — Installers sometimes mimic virus activity and can make your computer incorrectly believe that it is being infected by a virus. (Be sure to turn the antivirus software back on later.)

• Close all running programs — The more programs you're running, the less memory is available to other programs. Installers also typically update files and programs; if you keep other programs running, installation may not work properly.

• Reference the ReadMe — Refer to the ReadMe file located at the root of the CD-ROM for the latest product information at the time of publication.

If you still have trouble with the CD, call the Wiley Customer Care phone number: [phone]. Outside the United States, call 1 [phone]. You can also contact Wiley Customer Service by e-mail at [e-mail]. Wiley will provide technical support only for installation and other general quality-control items; for technical support on the applications themselves, consult the program's vendor or author.

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