Donald R. Evans
Scott Johnson
Associate Publisher: Neil Edde
Acquisitions Editor: Elizabeth Hurley Peterson
Developmental Editor: Colleen Wheeler Strand
Production Editor: Susan Berge
Technical Editor: Warren Wyrostek
Copyeditor: Tiffany Taylor
Compositor/Graphic Illustrator: Judy Fung
CD Coordinator: Dan Mummert
CD Technician: Kevin Ly
Proofreaders: Monique van den Berg, Emily Hsuan, Darcey Maurer, Laurie O’Connell, Nancy Riddiough
Indexer: Ted Laux
Book Designers: Bill Gibson, Judy Fung
Cover Designer: Archer Design
Cover Photographer: Colin Paterson, PhotoDisc
Copyright 2003 SYBEX Inc., 1151 Marina Village Parkway, Alameda, CA 94501. World rights reserved. No part of this publication may be stored in a retrieval system, transmitted, or reproduced in any way, including but not limited to photocopy, photograph, magnetic, or other record, without the prior agreement and written permission of the publisher.
First edition copyright 1999 SYBEX Inc.
Second edition copyright 2001 SYBEX Inc.
Library of Congress Card Number: 2003109133
ISBN: 0-7821-4251-6
SYBEX and the SYBEX logo are either registered trademarks or trademarks of SYBEX Inc. in the United States and/or other countries.
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Sybex is an independent entity from CompTIA and is not affiliated with CompTIA in any manner. Neither CompTIA nor Sybex warrants that use of this publication will ensure passing the relevant exam. A+ Certification Exam is either a registered trademark or trademark of CompTIA in the United States and/or other countries.
The logo of the CompTIA Authorized Quality Curriculum Program and the status of this or other training material as “Authorized” under the CompTIA Authorized Curriculum Program signifies that, in CompTIA’s opinion, such training material covers the content of the CompTIA’s related certification exam. CompTIA has not reviewed or approved the accuracy of the contents of this training material and specifically disclaims any warranties of merchantability or fitness for a particular purpose. CompTIA makes no guarantee concerning the success of persons using any such “Authorized” or other training material in order to prepare for any CompTIA certification exam.
The contents of this training material were created for the CompTIA A+ Core Hardware Service Technician (220- 301) and Operating Systems Technologies (220-302) exams, covering CompTIA certification exam objectives that were current as of August 2003.
How to Become CompTIA Certified:
This training material can help you prepare for and pass a related CompTIA certification exam or exams. In order to achieve CompTIA certification, you must register for and pass a CompTIA certification exam or exams.
In order to become CompTIA certified, you must:
(1) Select a certification exam provider. For more information please visit http://www.comptia.org/certification/ test_locations.htm.
(2) Register for and schedule a time to take the CompTIA certification exam(s) at a convenient location.
(3) Read and sign the Candidate Agreement, which will be presented at the time of the exam(s). The text of the Candidate Agreement can be found at www.comptia.org/certification.
(4) Take and pass the CompTIA certification exam(s).
For more information about CompTIA’s certifications, such as their industry acceptance, benefits, or program news, please visit www.comptia.org/certification.
CompTIA is a non-profit information technology (IT) trade association. CompTIA’s certifications are designed by subject matter experts from across the IT industry. Each CompTIA certification is vendor-neutral, covers multiple technologies, and requires demonstration of skills and knowledge widely sought after by the IT industry.
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