Hall, D.T., 11
Hammond, Valerie, 179
Handy, Charles, 49
Helpline managers, 183
Herriot, Peter, 113, 181
Heuristics, 195, 197
Hewlett-Packard, 126
Hierarchical structure, 61–2
Hirsh, Wendy, 113, 182
Holbeche, Linda, 30, 85–9
Honda, 118
Horibe, Frances, 17, 71
Hot-desking, 54
Howard, Joanna, 213
Howes, T., 17
Human resource management (HRM), 28–9
Human resources (HR):
alignment with knowledge management, 165–84, 258–62
career management, 179–82
changing psychological contract of employment, 174–5
competency framework, 168
induction, 170–1
learning environment, 176
performance management, 171
recruitment and selection, 168–70
resource management, 173–4
retention management, 182–4
reward and recognition, 171–3
training and development, 176–7
competencies needed, 31–4
approachability, 33–4
business awareness and
understanding, 31–2
change management, 32
culture management, 32
delivery of HR practices, 32
leadership, 33
personal credibility, 33
contribution to organizational development, 34
development of competencies, 35–7
learning strategies of HR professionals, 141–7
critical reflection, 144–5
explicit knowledge-generating activities, 143–4
networking, 143
non-work-related projects/activities, 144
observing other professionals at work, 142–3
specific work assignments, 142
role of, 28–9
administrative expert, 30
change agent, 31
contribution to organization development, 34–5
employee champion, 30
partner in strategy execution, 29–30
See also Knowledge-centric culture, HR’s role in