Index_C

C

C&A, 219

Camouflage behaviour, 189

Career management, 179–80

helping individuals to build meaningful careers, 180–2

Career structures, 87

changes in, 10–12

dual career tracks, 180–1

KMPG case study, 130–1

Career workshops, 180

Castells, M., 4, 7

Centres of Excellence, 65–6

Change cycle, 211–12

Change management, HR role, 31, 32

agreeing priorities for change, 90–1

Change spiral, 113–17

Chaos, 203–4

Chaparral Steel Company, 81

Charles, Eden, 44, 45–6

Chat rooms, 247

Chief Knowledge Officer (CKO), 67–8

Citibank, 72

Clark, A., 191

Coaching culture, 126–7

KPMG case study, 131–2

Codification, cost of, 199–201

Cofen, D.S., 94–5

Communications, 93–5, 111

Communications Theory, 82

Communities, 201–3

bureaucratic, 202–3

chaos, 203–4

expert, 203

The Shadow, 203

Communities of Practice, 121–2, 150–3, 172

English Nature, 222–4

Botanical Community, 223–4

Freshwater Community, 224

Woodlands Community, 223

facilitation and support of, 156–62

interest in the community’s work, 160–1

monitoring and evaluating outcomes, 161

joint enterprise, 151–2

mutual engagement, 151

role in knowledge building, 153–8

shared repertoire, 152–3

Compaq, 246

Conference call facilities, 247

Conformance, 189

Consultancy Cycle, 210–11

Content management, 190, 205

Context management, 190, 205

Cooperrider, David, 215

Corporate universities, 132–4

Cosmopolitan mindset, 65

Cox, Sue, 37

Creativity, 46–7

encouragement of, 46–8

Cronin, Stephen, 35, 71

Cross, K.P., 140

Cross, Robert L., 205

Cross-boundary team working, 120–1

Culture, 201

change, KMPG case study, 129–30

cultural values, 43–4

management of, HR role, 32

See alsoKnowledge-centric culture

Cynefin model, 201–2, 204, 206–7