2.2 Staffing IT remains a challenge in most organizations

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Survey respondents were asked if they felt that their organizations' IT network management and telecommunications departments were adequately and appropriately staffed. While 41 percent felt they have been adequately and appropriately staffed, 53 percent felt that they have not achieved an adequate level of staffing or an appropriate mix of staff to meet current needs. The remaining respondents did not know if they were adequately and appropriately staffed.

Survey respondents were asked how their organizations determine how many staff are need for IT network management and telecommunications. Table 2.2 shows how staffing levels are determined, and Table 2.3 shows how salary levels are determined in the surveyed organizations.

Table 2.2: How IT Staffing Levels Are Determined

Method	Percent
Benchmark against other organizations	24
Input from a staffing consultant	6
Staffing studies conducted by outside firm	12
In-house systems for determining staffing needs	59
I do not know the answer to this question	19
Other	15

Note: Multiple answers accepted.

Table : Table 2.3 How IT Salary Levels Are Determined

Method	Percent
Benchmark against other organizations	49
Input from a staffing consultant	8
Salary studies conducted by outside firm	35
In-house systems for determining salary levels	46
I do not know the answer to this question	11
Other	10

Note: Multiple answers accepted.

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