Various resources are available for troubleshooting the ONS 15454. Understanding these resources greatly facilitates and reduces the amount of time it takes to troubleshoot an issue. DocumentationUnlike most other vendors in the industry, Cisco Systems freely provides all product documentation online (both Hypertext Markup Language [HTML] and PDF formats). The most current and complete Cisco ONS 15454 documentation is readily available on the World Wide Web. To take advantage of this rich and useful resource, go to http://www.cisco.com/univercd/cc/td/doc/product/ong/15400/index.htm. At the website, identify the software release your ONS 15454 node/network is running, and then select the type of guide that best fits your needs. Some of the most commonly used guides include these:
If you have limited access to the Internet, or prefer to have the documentation CD or the paper versions of the documentation contact your reseller. Both CD and paper versions can also be purchased directly from Cisco Systems by going to http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm. Cisco Transport Controller Online HelpCisco Transport Controller (CTC) is the software used by the end user. CTC is user-friendly and enables the user to graphically provision every aspect of the ONS 15454. CTC resides on the Timing, Communications, and Control card (TCC), and it automatically downloads to your PC or laptop the first time you connect to an ONS 15454. CTC is a Java-based application and requires the appropriate Java Runtime Environment (JRE) on your computer. Note Software releases prior to (and including) R4.6 are compatible with JRE 1.3. Newer releases since (and including) R4.6 are compatible with JRE 1.4. In both the documentation and the software CDs for the ONS 15454, Cisco includes the appropriate JRE for the corresponding software version your node is running. The JRE is one of the items you might opt to install on your computer as part of the CTC Installation Wizard. Another item you might want to install is the Online Help (or Online User Manuals), which makes it easy to access help and additional information. Note CTC Online Help is always available to you because the documentation resides on your computer. It is useful to load this as part of the CTC Installation Wizard. Installing Online HelpYou need to install Online Help only once (per software release). To do so, perform the following steps:
Cisco Technical Assistance CenterIf you require further assistance and want to engage Cisco support, Cisco Technical Assistance Center (TAC) is available 24 x 7 to support you. You can contact TAC via phone at 800-553-2447. Have your contract number ready. You can also go to the Technical Support Website at http://www.cisco.com/techsupport. The Technical Support URL provides you with additional troubleshooting documents and tools to help you resolve your network issues. A Cisco.com user ID and password are required to access this website. If you have a valid service contract and do not have a Cisco.com user ID, you can register at http://tools.cisco.com/RPF/register/register.do. |