certification authority (CA) 115
change agencies 50
change agents 50
cloning 12
closed transaction environment 120
closed user groups (CUGs) 120
clusters of innovation 222
cognitive overload 80
cognitivist learning 273
collective knowledge 83
communication review 152
communication service provider 187
communications capital 227
competitive advantage 81
confidentiality 37
consensus scenario 148
consumer to business (C2B) 78
consumer to consumer (C2C) 78
content provider 187
content rights 204
control 80
controlled anonymity 102
copyright 203
corporate social responsibility (CSR) 33
cost-oriented pricing 156
country of destination principles 133
co-regulation 149
credibility 81
cross-border online governance 130
cultural diversity 37
cyberspace 137