Notes | Thinking Beyond Technology: Creating New Value in Business

G. Rochlin, Scientific Technology and Social Change (San Francisco: W. H. Freeman, 1974) p. 68.
Ibid., p. 148.
R. Foster, Technology in the Modern Corporation (Oxford: Pergamon Press, 1986) p. 35.
L. White, Medieval Technology and Social Change (Oxford: Clarendon Press, 1962) p. 28.
J. DiVanna, Redefining Financial Services: The New Renaissance in Value Propositions (Basingstoke: Palgrave Macmillan, 2002) pp. 127–8.
R. Bacon. De secretis operibus, c. 4 (c. 1260), as cited in L. White, Medieval Technology and Social Change (Oxford: Clarendon Press, 1962) p. 134.
A. Koyr , Du Monde Clos l’Univers Infini (Paris: Gallimard, 1962) pp. 98–102.
P. Israel, Edison: A Life of Invention (New York: John Wiley and Sons, 1998) p. 423.
J. Gimpel, The Medieval Machine: The Industrial Revolution of the Middle Ages (London: Pimlico, 1998) p. viii.
T. A. Stewart, Intellectual Capital: The New Wealth of Organizations (London: Nicholas Brealey, 1998) p. 85.
R. Buckminster Fuller, Critical Path (New York: St Martin’s Press, 1981) p. 148.
J. DiVanna, Redefining Financial Services: The New Renaissance in Value Propositions (Basingstoke: Palgrave Macmillan, 2002) pp. 37–8.
R. S. Lopez, The Commercial Revolution of the Middle Ages, 950–1350 (Cambridge: Cambridge University Press, 1995) p. 40.
L. White, Medieval Technology and Social Change (Oxford: Clarendon Press, 1962) p. 87.
P. Jaffe, Regesta pontificum romanorum (Leipzig, 1888), no. 17,620, to Archdeacon Betrand of Dol in Brittany, in L. White, Medieval Technology and Social Change (Oxford: Clarendon Press, 1962) p. 88.
L. White, Medieval Technology and Social Change (Oxford: Clarendon Press, 1962) p. 88.
Ibid.
N. Postman, Technopoly: The Surrender of Culture to Technology (New York: Vintage, 1993) pp. 16–19.
W. G. Collingwood, Northumbrian Crosses of the Pre-Norman Age (Lampeter: Llanerch, 1989, [1927]) p. 172.
D. Knoop and G. Jones, The Mediaeval Mason: An Economic History of English Stone Building in the Later Middles Ages and Early Modern Times (Manchester: Manchester University Press, 1949) p. 79.
Speech given to the Royal Institute for Foreign Affairs. London, March 20, 2001.
See Digital Divide Network. Available at http://www.digitaldividenetwork.org/content/sections/index.cfm , April 2002.
I. Burkett, ‘Beyond the Information Rich and Poor; Future’s Understanding of Inequalities in Globalising Information Economies’. Futures, Vol. 32, Number 7, (2000) p. 679.
J. Micklethwait and A. Wooldridge, A Future Perfect: The Challenge and Hidden Promise of Globalization (London: William Heinemann, 2000) p. 325.
J. Stanovnik, ‘Global Problems and the Role of Science and Technology in their Solution’. In J. Gvishiani (ed.) Science, Technology and Global Problems (Oxford: Pergamon Press, 1979) p. 42.
Ibid., p. 43.
J. Micklethwait and A. Wooldridge, A Future Perfect: The Challenge and Hidden Promise of Globalization (London: William Heinemann, 2000) p. 32.
See C. Christensen, The Innovator’s Dilemma: How Disruptive Technologies can Destroy Established Markets (Cambridge: Harvard University Press, 1997).
D. A. Norman, The Invisible Computer: Why Products Can Fail, the Personal Computer is so Complex, and Information Appliances are the Solution (Cambridge: MIT Press, 1998) pp. 233–4.
P. Barwise, ‘The Value of the Digital Prophets’, Financial Times, April 23 (2002) p. 5.
N. Negroponte, Being Digital (London: Hodder & Stoughton, 1995) p. 48.
TiVo is a digital video recording system equipped with a hard disk that automatically finds and records broadcasted programmes for playback at a later time. Available at http://www.tivo.com.
N. Postman. Technopoly: The Surrender of Culture to Technology (New York: Vintage, 1993) pp. 16–19.
J. DiVanna, Redefining Financial Services: The New Renaissance in Value Propositions (Basingstoke: Palgrave Macmillan, 2002) p. 237.
M. Treacy and F. Wiersema, The Discipline of Market Leaders (Reading: Perseus Books, 1995) p. xii.
See PricewaterhouseCoopers, value proposition calculator (VPR). Available at http://www.pwcglobal.com/pam/solutions/valpropcalc.html.
N. Postman, Building a Bridge to the Eighteenth Century: How the Past Can Improve our Future (New York: Alfred A. Knopf, 1999) p. 46.
Ibid.
Ibid., p. 48.
L. B. Rasmussen, ‘Consequences of Information Technology. The Design of Inquiring Systems and Culture’. In L. Yngstr m, R. Sizer, J. Berleur and R. Laufer (eds) Can Information Technology Result in Benevolent Bureaucracies? (Amsterdam: Elsevier Science, 1991) p. 64.
R. L. Meier, ‘Late-blooming Societies can be stimulated by information technology’, Futures, Vol 32 Number 1 (2000) p. 168.
C. Freeman, ‘The Learning Economy of International Inequality’. In D. Archibugi and B. Lundvall (eds) The Globalizing Learning Economy (Oxford: Oxford University Press, 2001) p. 156.
F. Czerniawska and G. Potter, Business in a Virtual World. Exploiting Information for Competitive Advantage (Basingstoke: Macmillan – now Palgrave Macmillan, 1998) p. 22.
Ibid.
A. Pacey, The Culture of Technology (Oxford: Blackwell, 1983) p. 25.
F. Capra, The Web of Life (London: HarperCollins, 1996) pp. 29–30.
S. Cooney, ‘Maximizing the Benefits from New Technology’. In L. Yngstr m, R. Sizer, J. Berleur and R. Laufer (eds) Can Information Technology Result in Benevolent Bureaucracies? (Amsterdam: Elsevier Science, 1991) p. 133.
Y. Doz, R. Angelmar and C. K. Prahalad, ‘Technological Innovation and Interdependence. A Challenge for the Large, Complex Firm’. In M. Horwitch (ed.) Technology in the Modern Corporation: A Strategic Perspective (Oxford: Pergamon Press, 1986) p. 15.
G. R. Bushe and A. B. Shani, Parallel Learning Structures. Increasing Innovation in Bureaucracies (Reading, Mass.: Addison-Wesley, 1991) p. 5.
M. Hammer, Beyond Reengineering: How the Process-centred Organization is Changing Our Work and Our Lives (London: HarperCollins, 1998) p. 189.
R. Petrella, ‘In Search of … the Benevolent Bureaucracy’. In L. Yngstr m, R. Sizer, J. Berleur and R. Laufer (eds) Can Information Technology result in Benevolent Bureaucracies? (Amsterdam: Elsevier Science, 1991) p. 20.
Ibid.
J. Lipnack and J. Stamps, The Age of the Network: Organizing Principles for the 21st Century (Essex Junction, VT: Oliver Wight, 1994) pp. 71–3; citation on p. 72.
J. Berleur, ‘The so-called “Information Society”’. In L. Yngstr m, R. Sizer, J. Berleur and R. Laufer (eds) Can Information Technology result in Benevolent Bureaucracies? (Amsterdam: Elsevier Science, 1991) p. 23.
J. Naisbitt and P. Aburdene, Re-inventing the Corporation. Transforming Your Job and Your Company for the New Information Society (London: Macdonald, 1985) pp. 40–1.
See F. M. Lea, The Chemistry of Cement and Concrete (New York: St. Martin’s Press, 1956), Chapter 1.
F. Andrews, The Medieval Builder and His Methods (New York: Dover, 1999) p. 8.
See J. Morgan. ‘Event-Process View of Project Management’ Computer Sciences Corporation, UK Division (1995).
M. Hobart and Z. Schiffman, Information Ages: Literacy, Numeracy and the Computer Revolution (Baltimore: Johns Hopkins University Press, 1998) p. 134.
D. Cleland, ‘Borderless Project Management’. In D. Cleland and R. Gareis (eds) Global Project Management Handbook (New York: McGraw-Hill, 1996) p. 10.
M. Hammer, Beyond Reengineering: How the Process-Centered Organization is Changing Our Work and Our Lives (London: HarperCollins, 1998) pp. 238–9.
M. Hammer, Beyond Reengineering: How the Process-Centred Organization is Changing Our Work and Our Lives (London: HarperCollins, 1998) p. 234.
W. Wilson, Strategic Business Transformations: Achieving Strategic Objectives through Business Reengineering (Maidenhead: McGraw-Hill, 1996) p. 211.
Ibid., p. 212.
E. Eisenstein, The Printing Revolution in Early Modern Europe (Cambridge: Cambridge University Press, 1996) p. 51.
J. McCarthy, ‘Information’. In G. Rochlin (ed.) Scientific Technology and Social Change (San Francisco: W. H. Freeman, 1977) p. 221.
N. Postman, Building a Bridge to the Eighteenth Century: How the Past can Improve our Future (New York: Alfred A. Knopf, 1999) p. 98.
W. H. Davidow and M. S. Malone, The Virtual Corporation. Structuring and Revitalizing the Corporation for the 21st Century (London: Harper Business, 1993) p. 187.
P. Concei o and M. Heitor, ‘Universities in the Learning Economy: Balancing Institutional Integrity with Organizational Diversity’. In D. Archibugi and B. Lundvall (eds) The Globalizing Learning Economy (Oxford: Oxford University Press, 2001) p. 87.
F. Andrews, The Medieval Builder and His Methods (New York: Dover, 1999) p. 9.
J. Naisbitt and P. Aburdene, Re-inventing the Corporation. Transforming your Job and your Company for the New Information Society (London: Macdonald, 1985) pp. 141–3.
Ibid., pp. 127–8.
See www.bicnow.com.
J. Naisbitt and P. Aburdene, Re-inventing the Corporation. Transforming your Job and your Company for the New Information Society (London: Macdonald, 1985) pp. 83–4.
See Celemi, available at http://www.celemi.com.
P. Israel, Edison: A Life of Invention (New York: John Wiley and Sons, 1998) p. 272.
G. Pascal Zachary, The Global Me (London: Nicholas Brealey, 2002) p. 70.
Ibid., pp. 214–15.
M. Castells, The Rise of the Network Society (Oxford: Blackwell, 1997) p. 204.
M. Hammer, Beyond Reengineering: How the Process-Centred Organization is Changing Our Work and Our Lives (London: HarperCollins, 1998) p. 101.
M. Quennell, The History of Everyday Things in England Vol. 1 (London: B. T. Batsford, 1976) p. ix.
C. Wiener, Trades and Crafts (London: Wayland, 1972) p. 41.
Ibid., p. 42.
See www.bicnow.com.
J. S. Brown and E. S. Gray, ‘The People Are the Company’, Fastcompany, February (1997).
M. Hammer. Beyond Reengineering: How the Process-Centred Organization is Changing Our Work and Our Lives (London: HarperCollins, 1998) p. 204.
M. Hammer and J. Champy, Reengineering the Corporation. A Manifesto for Business Revolution (London: Nicholas Brealey, 2001) p. 89.
E. Hunt and J. M. Murray, A History of Business in Medieval Europe 1200–1550 (Cambridge: Cambridge University Press, 1999) p. 166.
S. Davis and C. Meyer, Future Wealth (Boston: Harvard Business School Press, 2000) p. 42.
J. Micklethwait and A. Wooldridge, A Future Perfect: The Challenge and Hidden Promise of Globalization (London: William Heinemann, 2000) p. 325.
C. Rawcliffe, Medicine and Society in Later Medieval England (Stroud: Alan Sutton, 1995) pp. 32–4.
M. Hammer and J. Champy, Reengineering the Corporation. A Manifesto for Business Revolution (London: Nicholas Brealey, 2001) p. 35.
M. Tampoe, ‘Don’t Downsize – Improve Performance’, Strategy, November (2000) p. 23.
N. Machiavelli, The Prince (Oxford: Oxford University Press, 1998) p. 8.
Ibid., p. 10.
Ibid., p. 10.
See Computer Sciences Corporation, financial services product offerings, available at http://www.csc-fs.com/offerings.
J. A. Hobson, The Evolution of Modern Capitalism. (London: Walter Scott, 1926).
U. Eco, S. J. Gould, J.-C. Garri re and J. Delumeau, Conversations about the End of Time (London: Penguin, 2000) p. 144.
R. Lopez, The Commercial Revolution of the Middle Ages 950–1350. (Cambridge: Cambridge University Press, 1995) p. 60.
For a detailed discussion, see section 3.5.
R. Lopez, The Commercial Revolution of the Middle Ages 950–1350. (Cambridge: Cambridge University Press, 1995) p. 64.
V. Lund, ‘Virtual Agents: Expanding the Definition of “Customer Centric”’, IBM’s Building an Edge, September 6 (2001).
R. Lopez, The Commercial Revolution of the Middle Ages 950–1350. (Cambridge: Cambridge University Press, 1995) p. 48.
W. H. Davidow and M. S. Malone, The Virtual Corporation. Structuring and Revitalizing the Corporation for the 21st Century (London: Harper Business, 1993) p. 32.
J. Micklethwait and A. Wooldridge, A Future Perfect: The Challenge and Hidden Promise of Globalization (London: William Heinemann, 2000) p. 100.
Ibid., p. 101.
Ibid., p. 104.
Ibid., p. 106.
Ibid., p. 109.
Ibid., p. 114.
J. A. DiVanna, Redefining Financial Services: The New Renaissance in Value Propositions (Basingstoke: Palgrave Macmillan, 2002) pp. 101–4.
See M. de Kare-Silver, e-shock. the new rules. e-strategies for retailers and manufacturers (Basingstoke: Palgrave – now Palgrave Macmillan, 2001 [1998]) p. 90.
See R. Bellah, R. Madisen, W. Sullivan, A. Swindler and S. Tipton, Habits of the Heart. Individualism and Commitment in American Life (Berkeley: University of California Press, 1996) pp. 277–9.
R. Taplin, ‘Tesco racks up a Local Success’, Financial Times, April 18 (2002).
J. Perkin, ‘Multilingual Websites Widen the Way to a New Online World’, Financial Times, February 7 (2001).
See R. Lopez, The Commercial Revolution of the Middle Ages 950–1350. (Cambridge: Cambridge University Press, 1995).
K. Brown, ‘An Electronic Electorate’, Financial Times, 24 April (2002).
M. Hammer, The Agenda. What Every Business Must Do to Dominate the Decade (London: Random House, 2001) p. 38.
G. Pascal Zachary, The Global Me (London: Nicholas Brealey, 2002) p. 16.
Walter Truett Anderson, ‘The Self in Global Society’, Futures, Vol. 31, Number 8, (1999) p. 804.
W. Sombart, Luxury and Capitalism (Ann Arbor: University of Michigan Press, 1967) p. 59.
J. DiVanna, Redefining Financial Services: The New Renaissance in Value Propositions (Basingstoke: Palgrave Macmillan, 2002) pp. 201–3.
US Air Group. See www.usair.com.
C. Preist, ‘Economic Agents for Automated Trading’, Hewlett-Packard Company, (1998) p. 1.
Ibid., p. 6.
J. Eckenrode, ‘Is Internet Technology the Path to Banking Efficiency?’ IBM’s Building an Edge, November 29 (2001) p. 3.
F. Wiersema, Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together (London: HarperCollins, 1997) p. 29.
J. DiVanna, Redefining Financial Services: The New Renaissance in Value Propositions (Basingstoke: Palgrave Macmillan, 2002) pp. 51–3.
R. Clifton and E. Maughan (eds) Twenty-five Visions: The Future of Brands (Basingstoke: Macmillan – now Palgrave Macmillan, 2000) p. xiii.
J. DiVanna, Redefining Financial Services: The New Renaissance in Value Propositions (Basingstoke: Palgrave Macmillan, 2002) pp. 101–5.
N. Saul, Richard II (London: Yale University Press, 1997) pp. 238–9.
S. J. Park, ‘The Future of Brands’. In R. Clifton and E. Maughan (eds), Twenty-five Visions: The Future of Brands (Basingstoke: Macmillan – now Palgrave Macmillan, 2000) p. 47.
L. Kehoe, ‘Leading Brands on the Run’, Financial Times, October 11 (2000).
D. Gardner, ‘Slim Pickings for the Global Brand in India’, Financial Times, October 11 (2000).
S. Cooney, ‘Maximizing the Benefits from New Technology’. In L. Yngstr m, R. Sizer, J. Berleur and R. Laufer (eds) Can Information Technology result in Benevolent Bureaucracies? (Amsterdam: Elsevier Science, 1991) p. 127.
Ibid., p. 144.
E. Liikanen, The European Commission for Internet Policy.
M. Hammer, Beyond Reengineering: How the Process-centred Organization is Changing Our Work and Our Lives (London: HarperCollins, 1998) p. 170.
R. McGregor, ‘Websites Punished as China Acts to Control Content’, Financial Times, June 6 (2002).
Filtered Internet Solutions, available at http://www.filteredinternet solutions.com.
WiseChoice pornography filtering software, available at: http://www.wisechoice.net/ .
NetAngle anti pornography ISP, available at http://www.netangle.com.
See www.Christianliving.com.
M. Castells, The Internet Galaxy: Reflections on Internet, Business and Society. (Oxford: Oxford University Press, 2001).
S. Bridge, ‘The New Generation’, eBusiness, Vol. 6, May (2000) p. 19.
Southern Utah University, computer, use and network security policy, Available at: http://www.suu.edu/pub/policies/, May 2002.
Vatican Policy on the Internet. John Paul II, Message for the 35th World Communications Day, n. 3, May 27, 2000, as cited in Pontifical Council For Social Communications, The Church And Internet, available at http://www.vatican.va/roman_curia/pontifical_councils/pccs/documents/rc_pc_pccs_doc_20020228_church-internet_en.html .
W. H. Davidow and M. S. Malone, The Virtual Corporation. Structuring and Revitalizing the Corporation for the 21st Century (London: Harper Business, 1993) p. 153.
Ibid.
J. DiVanna, Redefining Financial Services: The New Renaissance in Value Propositions (Basingstoke: Palgrave Macmillan, 2002) p. 2.
Apollo Consumer Products Ltd, available at: http://www.myapollo.com/.
P. Noland, China and the Global Economy: National Champions, Industrial Policy and the Big Business Revolution (Basingstoke: Palgrave Macmillan, 2001) p. 172.
Ibid., p. 93.
G. R. Bushe and A. B. Shani, Parallel Learning Structures. Increasing Innovation in Bureaucracies (Reading, Mass: Addison-Wesley, 1991) p. 3.
M. L. Tushman, B. Virany and E. Romanelli, ‘Executive Succession, Strategic Reorientations, and Organization Evolution’. In M. Horwitch (ed.) Technology in the Modern Corporation: a Strategic Perspective (Oxford: Pergamon Press, 1986) p. 215.
F. Czerniawska and G. Potter, Business in a Virtual World: Exploiting Information for Competitive Advantage (Basingstoke: Macmillan – now Palgrave Macmillan, 1998) p. 68.
C. Stabell and fl. Fjeldstad, ‘Configuring Value for Competitive Advantage: On Chains, Shops and Networks’, Strategic Management Journal, Vol. 19, Number 5 (1998) p. 413.
J. Lipnack and J. Stamps, The Age of the Network (Essex Junction: Oliver Wight, 1994) p. 20.
J. B. Quinn, ‘Innovation and Corporate Strategy’. In M. Horwitch (ed.) Technology in the Modern Corporation (Oxford: Pergamon Press, 1986) p. 169.
M. Castells, The Rise of the Network Society (Oxford: Blackwell, 1997) p. 471.
W. H. Davidow and M. S. Malone, The Virtual Corporation. Structuring and Revitalizing the Corporation for the 21st Century (London: Harper Business, 1993) p. 85.
Ibid.
Medformation.com is a community service of Allina Hospitals and Clinics, a hospital and clinic system serving Minnesota and western Wisconsin. See http://medformation.com.
J. A. Byrne, R. Brandt and O. Port, ‘The Virtual Corporation’, BusinessWeek, February 8 (1993) pp. 98–103.
See S. L. Goldman, R. N. Nagel and K. Preiss, Agile Competitors and Virtual Organizations: Strategies for Enriching the Customer (New York: Van Nostrand Reinhold, 1995).
See W. H. Davidow and M. S. Malone, The Virtual Corporation. Structuring and Revitalizing the Corporation for the 21st Century (London: Harper Business, 1993).
A. Pacey, The Culture of Technology (Oxford: Blackwell, 1983) p. 134.
W. H. Davidow and M. S. Malone, The Virtual Corporation. Structuring and Revitalizing the Corporation for the 21st Century (London: Harper Business, 1993) p. 187.
C. Stabell and fl. Fjeldstad, ‘Configuring Value for Competitive Advantage: On Chains, Shops and Networks’, Strategic Management Journal, Vol. 19, Number 5 (1998) p. 435.
A. Pacey, The Culture of Technology (Oxford: Blackwell, 1983) p. 120.
M. Hammer. Beyond Reengineering: How the Process-Centered Organization is Changing Our Work and Our Lives (London: HarperCollins, 1998) p. 210.
P. Strassmann, Information Payoff: The Transformation of Work in the Electronic Age (London: Collier Macmillan, 1985) p. 242.
N. Earle and P. Keen, From .com to .profit. Inventing Business Models that Deliver Value and Profit (San Francisco: Jossey-Bass, 2000) p. 11.
Global Internet Policy Initiative, available at: http://www.gipiproject.org.