Index_I

I

IBM, 85, 92, 95

Immelt, Jeffrey R., 74

Inertia, 90–91

Influence, 103–4

Innovations. See Creativity; Value innovation

Innovative solutions. See also Solutions

high- and-low value and, 97–100

leadership and, 101

Integrity, sales leaders and, 143–45

Intellectual capital, 188

Intellectual depreciation, 188–90

Interruptions

controlling, 164–66

types of, 164–65