About the Authors

Brad Dayley is a software engineer on Novell's Critical Problem Resolution team. He has nine years of experience installing, troubleshooting, and coding Novell's products. He codeveloped an advanced debugging course used to train Novell's support engineers and customers and is the coauthor of Novell's Guide to Resolving Critical Server Issues and ZENworks for Desktops Administrator's Handbook.

DaNae Dayley has a bachelor's degree in advertising copywriting from Brigham Young University and has owned and operated her own digital media services business for eight years. She provides a wide range of services from copywriting and graphic layout to digital video editing and publishing. DaNae's current biggest project is keeping track of her husband and three sons wherever their Jeep will take them.

Ron Tanner is a networking computer professional who has been with Novell since 1993; he is currently a ZENworks Product Manager, defining future ZENworks products. Prior to being with Novell, Ron worked at AT&T Bell Laboratories developing advanced networking systems. Ron has been involved with the ZENworks project since its inception.