Desktop management is difficult to troubleshoot because several network components are involved; this includes the server, clients, eDirectory, and the LAN. The following sections discuss the most common areas to review when you are troubleshooting desktop management issues. Reduce LAN TrafficIf you find that LAN traffic is unacceptable after you create and associate policy packages with objects, you might need to reduce the LAN traffic. One effective way you can reduce LAN traffic is by limiting how the system searches the tree for associations between policy packages and objects discussed in earlier chapters. Limiting the searches should reduce LAN traffic. To reduce LAN traffic in this way, use the following steps in ConsoleOne:
Troubleshooting Workstation Import IssuesIf an attempt to import a workstation was unsuccessful, you might need to troubleshoot import by using the suggestions covered in the following sections. NOTE A workstation does not synchronize with eDirectory until after it has been imported and the Workstation Registration program runs again. Verify Workstation SetupThe first step in troubleshooting workstation import issues is to verify that the correct client is installed on the workstation. This client can be installed from the ZENworks for Desktops CD, or can be downloaded from Novell's Web site. Validate the Workstation Import PolicyThe next step in troubleshooting workstation import issues is to validate the Workstation Import Policy. First verify that the Workstation Import Policy is enabled for the server in to which the user is logging. Do so following these steps:
Check Registry Keys for Workstation ManagerNext check the Registry keys for Workstation Manager to ensure that the workstation is not already imported. Follow these steps:
NOTE A good general troubleshooting step for registration is to delete the Registered In, Registration Object, and Workstation Object values. They will be recreated at the next boot up login attempt. Verify the Trusted Tree for Workstation ManagerOnce you have verified the Registry keys, ensure that the Workstation Manager Trusted Tree is set to the correct tree name by using the following steps:
Ensure That the Automatic Workstation Import Is RunningVerify that the Automatic Workstation Import service is running on your server and that an import policy is associated with that server. Also check to make sure that the workstation is pointing to the import service by having the string "ImportServer=<DNS of the import service server>" or "ImportServer=<IP address of the import service server >" in the following Registry key : HKEY_LOCAL_MACHINE\Software\Novell\ZENworks\zenwsreg View the Error LogWhen troubleshooting workstation import issues, you can also view the WSREG32.LOG log file at the root of the C: drive. Look for errors and then continue troubleshooting from there. Re-Register the WorkstationAs a final option, you can re-register the workstation by running the register utility from the following location: C:\Program Files\Novell\ZENworks\zwsreg.exe Use the unreg option to unregister and no parameters to register. Use /? or -? for additional options. |