2.4. Running into Trouble Almost everyone runs into some kind of snag or hang-up when attempting to install Linux the first time. Most of the time, the problem is caused by a simple misunderstanding. Sometimes, however, it can be something more serious, such as an oversight by one of the developers or a bug. This section describes some of the most common installation problems and how to solve them. It also describes unexpected error messages that can pop up during installations that appear to be successful. In general, the proper boot sequence is as follows: After booting from the LILO prompt, the system must load the kernel image from floppy. This may take several seconds; you know things are going well if the floppy drive light is still on. While the kernel boots, SCSI devices must be probed for. If you have no SCSI devices installed, the system will hang for up to 15 seconds while the SCSI probe continues; this usually occurs after the line: lp_init: lp1 exists (0), using polling driver
appears on your screen. After the kernel is finished booting, control is transferred to the system bootup files on the floppy. Finally, you will be presented with a login prompt (either a graphical or a textual one) or be dropped into an installation program. If you are presented with a login prompt such as: Linux login:
you should then log in (usually as root or install--this varies with each distribution). After you enter the username, the system may pause for 20 seconds or more while the installation program or shell is being loaded from floppy. Again, the floppy drive light should be on. Don't assume the system is hung.
2.4.1. Problems with Booting the Installation Medium When attempting to boot the installation medium for the first time, you may encounter a number of problems. Note that the following problems are not related to booting your newly installed Linux system. See "Problems After Installing Linux," later in this chapter, for information on these kinds of pitfalls.
A floppy or medium error occurs when attempting to boot The most popular cause for this kind of problem is a corrupt boot floppy. Either the floppy is physically damaged, in which case you should re-create the disk with a brand-new floppy, or the data on the floppy is bad, in which case you should verify that you downloaded and transferred the data to the floppy correctly. In many cases, simply re-creating the boot floppy will solve your problems. Retrace your steps and try again. If you received your boot floppy from a mail-order vendor or some other distributor, instead of downloading and creating it yourself, contact the distributor and ask for a new boot floppy but only after verifying that this is indeed the problem. This can, of course, be difficult, but if you get funny noises from your floppy drive or messages like cannot read sector , chances are that your medium is damaged.
The system hangs during boot or after booting After the installation medium boots, you see a number of messages from the kernel itself, indicating which devices were detected and configured. After this, you are usually presented with a login prompt, allowing you to proceed with installation (some distributions instead drop you right into an installation program of some kind). The system may appear to hang during several of these steps. Be patient; loading software from floppy is very slow. In many cases, the system has not hung at all, but is merely taking a long time. Verify that there is no drive or system activity for at least several minutes before assuming that the system is hung. Each activity listed at the beginning of this section may cause a delay that makes you think the system has stopped. However, it is possible that the system actually may hang while booting, which can be due to several causes. First of all, you may not have enough available RAM to boot the installation medium. (See the following item for information on disabling the ramdisk to free up memory.) Hardware incompatibility causes many system hangs. Even if your hardware is supported, you may run into problems with incompatible hardware configurations that are causing the system to hang. See "Hardware Problems," later in this chapter, for a discussion of hardware incompatibilities. "Hardware Requirements" in Chapter 16 lists the currently supported video chipsets, which are a major issue in running graphics on Linux.
The system reports out-of-memory errors while attempting to boot or install the software This problem relates to the amount of RAM you have available. Keep in mind that Linux itself requires at least 8 MB of RAM to run at all; almost all current distributions of Linux require 32 MB or more. On systems with 16 MB of RAM or less, you may run into trouble booting the installation medium or installing the software itself. This is because many distributions use a ramdisk, which is a filesystem loaded directly into RAM, for operations while using the installation medium. The entire image of the installation boot floppy, for example, may be loaded into a ramdisk, which may require more than 1 MB of RAM. The solution to this problem is to disable the ramdisk option when booting the install medium. Each distribution has a different procedure for doing this. Please see your distribution documentation for more information. You may not see an out-of-memory error when attempting to boot or install the software; instead, the system may unexpectedly hang or fail to boot. If your system hangs, and none of the explanations in the previous section seems to be the cause, try disabling the ramdisk.
The system reports an error, such as "Permission denied" or "File not found," while booting This is an indication that your installation boot medium is corrupt. If you attempt to boot from the installation medium (and you're sure you're doing everything correctly), you should not see any such errors. Contact the distributor of your Linux software and find out about the problem, and perhaps obtain another copy of the boot medium if necessary. If you downloaded the boot disk yourself, try re-creating the boot disk, and see if this solves your problem.
The system reports the error "VFS: Unable to mount root" when booting This error message means that the root filesystem (found on the boot medium itself) could not be found. This means that either your boot medium is corrupt or you are not booting the system correctly. For example, many CD-ROM/DVD distributions require you to have the CD-ROM/DVD in the drive when booting. Also be sure that the CD-ROM/DVD drive is on, and check for any activity. It's also possible the system is not locating your CD-ROM/DVD drive at boot time; see "Hardware Problems" for more information. If you're sure you are booting the system correctly, your boot medium may indeed be corrupt. This is an uncommon problem, so try other solutions before attempting to use another boot floppy or tape. One handy feature here is Red Hat's new mediacheck option on the CD-ROM/DVD. This will check if the CD is OK.
2.4.2. Hardware Problems The most common problem encountered when attempting to install or use Linux is an incompatibility with hardware . Even if all your hardware is supported by Linux, a misconfiguration or hardware conflict can sometimes cause strange results: your devices may not be detected at boot time, or the system may hang. It is important to isolate these hardware problems if you suspect they may be the source of your trouble. In the following sections, we describe some common hardware problems and how to resolve them. 2.4.2.1. Isolating hardware problems If you experience a problem you believe is hardware related, the first thing to do is attempt to isolate the problem. This means eliminating all possible variables and (usually) taking the system apart, piece by piece, until the offending piece of hardware is isolated. This is not as frightening as it may sound. Basically, you should remove all nonessential hardware from your system (after turning the power off), and then determine which device is actually causing the trouble possibly by reinserting each device, one at a time. This means you should remove all hardware other than the floppy and video controllers, and, of course, the keyboard. Even innocent-looking devices, such as mouse controllers, can wreak unknown havoc on your peace of mind unless you consider them nonessential. So, to be sure, really remove everything that you don't absolutely need for booting when experimenting, and add the devices one by one later when reassembling the system. For example, let's say the system hangs during the Ethernet board detection sequence at boot time. You might hypothesize that there is a conflict or problem with the Ethernet board in your machine. The quick and easy way to find out is to pull the Ethernet board and try booting again. If everything goes well when you reboot, you know that either the Ethernet board is not supported by Linux, or there is an address or IRQ conflict with the board. In addition, some badly designed network boards (mostly ISA-based NE2000 clones, which are luckily dying out by now) can hang the entire system when they are auto-probed. If this appears to be the case for you, your best bet is to remove the network board from the system during the installation and put it back in later, or pass the appropriate kernel parameters during boot-up so that auto-probing of the network board can be avoided. The most permanent fix is to dump that card and get a new one from another vendor that designs its hardware more carefully. What does "address or IRQ conflict" mean, you may ask? All devices in your machine use an interrupt request line, or IRQ, to tell the system they need something done on their behalf. You can think of the IRQ as a cord the device tugs when it needs the system to take care of some pending request. If more than one device is tugging on the same cord, the kernel won't be able to determine which device it needs to service. Instant mayhem. Therefore, be sure all your installed non-PCI/AGP devices are using unique IRQ lines. In general, the IRQ for a device can be set by jumpers on the card; see the documentation for the particular device for details. Some devices do not require an IRQ at all, but it is suggested you configure them to use one if possible (the Seagate ST01 and ST02 SCSI controllers are good examples). The PCI bus is more cleverly designed, and PCI devices can and do quite happily share interrupt lines. In some cases, the kernel provided on your installation medium is configured to use a certain IRQ for certain devices. For example, on some distributions of Linux, the kernel is preconfigured to use IRQ 5 for the TMC-950 SCSI controller, the Mitsumi CD-ROM controller, and the bus mouse driver. If you want to use two or more of these devices, you'll need first to install Linux with only one of these devices enabled, then recompile the kernel in order to change the default IRQ for one of them. (See "Building a New Kernel" in Chapter 18 for information on recompiling the kernel.) Another area where hardware conflicts can arise is with DMA channels, I/O addresses , and shared memory addresses . All these terms describe mechanisms through which the system interfaces with hardware devices. Some Ethernet boards, for example, use a shared memory address as well as an IRQ to interface with the system. If any of these are in conflict with other devices, the system may behave unexpectedly. You should be able to change the DMA channel, I/O, or shared memory addresses for your various devices with jumper settings. (Unfortunately, some devices don't allow you to change these settings.) The documentation for your various hardware devices should specify the IRQ, DMA channel, I/O address, or shared memory address the devices use, and how to configure them. Of course, a problem here is that some of these settings are not known before the system is assembled and may thus be undocumented. Again, the simple way to get around these problems is to temporarily disable the conflicting devices until you have time to determine the cause of the problem. Table 2-1 lists IRQ and DMA channels used by various "standard" devices found on most systems. Almost all systems have some of these devices, so you should avoid setting the IRQ or DMA of other devices to these values. Table 2-1. Common device settingsDevice | I/O address | IRQ | DMA |
|---|
ttyS0 (COM1) | 3f8 | 4 | n/a | ttyS1 (COM2) | 2f8 | 3 | n/a | ttyS2 (COM3) | 3e8 | 4 | n/a | ttyS3 (COM4) | 2e8 | 3 | n/a | lp0 (LPT1) | 378 - 37f | 7 | n/a | lp1 (LPT2) | 278 - 27f | 5 | n/a | fd0, fd1 (floppies 1 and 2) | 3f0 - 3f7 | 6 | 2 | fd2, fd3 (floppies 3 and 4) | 370 - 377 | 10 | 3 |
2.4.2.2. Problems recognizing hard drive or controller When Linux boots, you see a series of messages on your screen, such as the following: Console: switching to colour frame buffer device 147x55 Real Time Clock Driver v1.12 Serial: 8250/16550 driver $Revision: 1.1 $ 48 ports, IRQ sharing enabled ttyS0 at I/O 0x3f8 (irq = 4) is a 16550A ttyS1 at I/O 0x2f8 (irq = 3) is a 16550A Using anticipatory io scheduler Floppy drive(s): fd0 is 1.44M FDC 0 is a post-1991 82077 ...
Here, the kernel is detecting the various hardware devices present on your system. At some point, you should see a line like the following: hda: hda1 hda2 hda3 hda4 < hda5 hda6 hda7 >
If, for some reason, your drives or partitions are not recognized, you will not be able to access them in any way. Several conditions can cause this to happen:
Hard drive or controller not supported If you are using a hard drive or controller (IDE, SCSI, or otherwise) not supported by Linux, the kernel will not recognize your partitions at boot time.
Drive or controller improperly configured Even if your controller is supported by Linux, it may not be configured correctly. (This is a problem particularly for SCSI controllers ; most non-SCSI controllers should work fine without additional configuration.) Refer to the documentation for your hard drive and controller for information on solving these kinds of problems. In particular, many hard drives will need to have a jumper set if they are to be used as a slave drive (e.g., as the second hard drive). The acid test for this kind of condition is to boot up Windows or some other operating system known to work with your drive and controller. If you can access the drive and controller from another operating system, the problem is not with your hardware configuration. See the previous section, "Isolating hardware problems," for information on resolving possible device conflicts and the following section, "Problems with SCSI controllers and devices," for information on configuring SCSI devices.
Controller properly configured, but not detected Some BIOS-less SCSI controllers require the user to specify information about the controller at boot time. The following section, "Problems with SCSI controllers and devices," describes how to force hardware detection for these controllers.
Hard drive geometry not recognized Some older systems, such as the IBM PS/ValuePoint, do not store hard drive geometry information in the CMOS memory where Linux expects to find it. Also, certain SCSI controllers need to be told where to find drive geometry in order for Linux to recognize the layout of your drive. Most distributions provide a boot option to specify the drive geometry. In general, when booting the installation medium, you can specify the drive geometry at the LILO boot prompt with a command such as: boot: linux hd=cylinders ,heads ,sectors
where cylinders, heads, and sectors correspond to the number of cylinders, heads, and sectors per track for your hard drive. After installing the Linux software, you can install LILO, allowing you to boot from the hard drive. At that time, you can specify the drive geometry to the LILO installation procedure, making it unnecessary to enter the drive geometry each time you boot. See "Using GRUB" in Chapter 17 for more about LILO.
2.4.2.3. Problems with SCSI controllers and devices Presented here are some of the most common problems with SCSI controllers and devices, such as CD-ROMs, hard drives, and tape drives. If you are having problems getting Linux to recognize your drive or controller, read on. Let us again emphasize that most distributions use a modularized kernel and that you might have to load a module supporting your hardware during an early phase of the installation process. This might also be done automatically for you. The Linux SCSI HOWTO contains much useful information on SCSI devices in addition to that listed here. SCSIs can be particularly tricky to configure at times. It might be a false economy, for example, to use cheap cables, especially if you use wide SCSI. Cheap cables are a major source of problems and can cause all kinds of failures, as well as major headaches. If you use SCSI, use proper cabling. Here are common problems and possible solutions:
A SCSI device is detected at all possible IDs This problem occurs when the system straps the device to the same address as the controller. You need to change the jumper settings so that the drive uses a different address from the controller itself.
Linux reports sense errors, even if the devices are known to be error-free This can be caused by bad cables or by bad termination. If your SCSI bus is not terminated at both ends, you may have errors accessing SCSI devices. When in doubt, always check your cables. In addition to disconnected cables, bad-quality cables are a common source of troubles.
SCSI devices report timeout errors This is usually caused by a conflict with IRQ, DMA, or device addresses. Also, check that interrupts are enabled correctly on your controller.
SCSI controllers using BIOS are not detected Detection of controllers using BIOS will fail if the BIOS is disabled, or if your controller's "signature" is not recognized by the kernel. See the Linux SCSI HOWTO for more information about this.
Controllers using memory-mapped I/O do not work This happens when the memory-mapped I/O ports are incorrectly cached. Either mark the board's address space as uncacheable in the XCMOS settings, or disable the cache altogether.
When partitioning, you get a warning "cylinders > 1024," or you are unable to boot from a partition using cylinders numbered above 1023 BIOS limits the number of cylinders to 1024, and any partition using cylinders numbered above this won't be accessible from the BIOS. As far as Linux is concerned, this affects only booting; once the system has booted, you should be able to access the partition. Your options are to either boot Linux from a boot floppy or to boot from a partition using cylinders numbered below 1024. See "Creating the Boot Floppy or Installing GRUB," earlier in this chapter.
CD-ROM drive or other removable media devices are not recognized at boot time Try booting with a CD-ROM (or disk) in the drive. This is necessary for some devices.
If your SCSI controller is not recognized, you may need to force hardware detection at boot time. This is particularly important for SCSI controllers without BIOS. Most distributions allow you to specify the controller IRQ and shared memory address when booting the installation medium. For example, if you are using a TMC-8xx controller, you may be able to enter: boot: linux tmx8xx=interrupt,memory-address
at the LILO boot prompt, where interrupt is the controller IRQ, and memory-address is the shared memory address. Whether you can do this depends on the distribution of Linux you are using; consult your documentation for details. 2.4.3. Problems Installing the Software Installing the Linux software should be trouble-free if you're lucky. The only problems you might experience would be related to corrupt installation media or lack of space on your Linux filesystems. Here is a list of common problems:
System reports "Read error, file not found" or other errors while attempting to install the software This is indicative of a problem with your installation medium. If you are installing from floppy, keep in mind that floppies are quite susceptible to media errors of this type. Be sure to use brand-new, newly formatted floppies. If you have a Windows partition on your drive, many Linux distributions allow you to install the software from the hard drive. This may be faster and more reliable than using floppies. If you are using a CD-ROM, be sure to check the disk for scratches, dust, or other problems that might cause media errors. The cause of the problem may also be that the medium is in the incorrect format. For example, many Linux distributions require floppies to be formatted in high-density Windows format. (The boot floppy is the exception; it is not in Windows format in most cases.) If all else fails, either obtain a new set of floppies, or re-create the floppies (using new ones) if you downloaded the software yourself.
System reports errors such as "tar: read error" or "gzip: not in gzip format" This problem is usually caused by corrupt files on the installation medium itself. In other words, your floppy may be error-free, but the data on the floppy is in some way corrupted. For example, if you downloaded the Linux software using text mode, rather than binary mode, your files will be corrupt and unreadable by the installation software. When using FTP, just issue the binary command to set that mode before you request a file transfer.
System reports errors such as "device full" while installing This is a clear-cut sign that you have run out of space when installing the software. If the disk fills up, not all distributions can clearly recover, so aborting the installation won't give you a working system. The solution is usually to re-create your filesystems with the mke2fs command, which will delete the partially installed software. You can then attempt to reinstall the software, this time selecting a smaller amount of software to install. If you can't do without that software, you may need to start completely from scratch and rethink your partition and filesystem sizes.
System reports errors such as "read_intr: 0x10" while accessing the hard drive This is usually an indication of bad blocks on your drive. However, if you receive these errors while using mkswap or mke2fs, the system may be having trouble accessing your drive. This can either be a hardware problem (see "Hardware Problems" earlier in this chapter), or it might be a case of poorly specified geometry. If you used the option: hd=cylinders,heads,sectors
at boot time to force detection of your drive geometry and incorrectly specified the geometry, you could receive this error. This can also happen if your drive geometry is incorrectly specified in the system CMOS.
System reports errors such as "file not found " or "permission denied " This problem can occur if the necessary files are not present on the installation medium or if there is a permissions problem with the installation software. For example, some distributions of Linux have been known to have bugs in the installation software itself; these are usually fixed rapidly and are quite infrequent. If you suspect that the distribution software contains bugs, and you're sure that you have done nothing wrong, contact the maintainer of the distribution to report the bug.
If you have other strange errors when installing Linux (especially if you downloaded the software yourself), be sure you actually obtained all the necessary files when downloading. For example, some people use the FTP command: mget *.*
when downloading the Linux software via FTP. This will download only those files that contain a "." in their filenames; files without the "." will not be downloaded. The correct command to use in this case is: mget *
The best advice is to retrace your steps when something goes wrong. You may think that you have done everything correctly, when in fact you forgot a small but important step somewhere along the way. In many cases, just attempting to redownload or reinstall the Linux software can solve the problem. Don't beat your head against the wall any longer than you have to! Also, if Linux unexpectedly hangs during installation, there may be a hardware problem of some kind. See "Hardware Problems" for hints. 2.4.4. Problems After Installing Linux You've spent an entire afternoon installing Linux. In order to make space for it, you wiped your Windows and OS/2 partitions and tearfully deleted your copies of SimCity 2000 and Railroad Tycoon 2. You reboot the system and nothing happens. Or, even worse, something happens, but it's not what should happen. What do you do? In "Problems with Booting the Installation Medium," earlier in this chapter, we covered the most common problems that can occur when booting the Linux installation medium; many of those problems may apply here. In addition, you may be a victim of one of the following maladies. 2.4.4.1. Problems booting Linux from floppy If you are using a floppy to boot Linux, you may need to specify the location of your Linux root partition at boot time. This is especially true if you are using the original installation floppy itself and not a custom boot floppy created during installation. While booting the floppy, hold down the Shift or Ctrl key. This should present you with a boot menu; press Tab to see a list of available options. For example, many distributions allow you to boot from a floppy by entering: boot: linux root=partition
at the boot menu, where partition is the name of the Linux root partition, such as /dev/hda2. SUSE Linux offers a menu entry early in the installation program that boots your newly created Linux system from the installation boot floppy. Consult the documentation for your distribution for details. 2.4.4.2. Problems booting Linux from the hard drive If you opted to install LILO instead of creating a boot floppy, you should be able to boot Linux from the hard drive. However, the automated LILO installation procedure used by many distributions is not always perfect. It may make incorrect assumptions about your partition layout, in which case you need to reinstall LILO to get everything right. Installing LILO is covered in "Using GRUB" in Chapter 17. Here are some common problems:
System reports "Drive not bootable Please insert system disk" You will get this error message if the hard drive's master boot record is corrupt in some way. In most cases, it's harmless, and everything else on your drive is still intact. There are several ways around this: While partitioning your drive using fdisk , you may have deleted the partition that was marked as "active." Windows and other operating systems attempt to boot the "active" partition at boot time (Linux, in general, pays no attention to whether the partition is "active," but the Master Boot Records installed by some distributions like Debian do). You may be able to boot MS-DOS from floppy and run fdisk to set the active flag on your MS-DOS partition, and all will be well. Another command to try (with MS-DOS 5.0 and higher, including Windows 95/98/ME) is: FDISK /MBR
This command will attempt to rebuild the hard drive master boot record for booting Windows, overwriting LILO . If you no longer have Windows on your hard drive, you'll need to boot Linux from floppy and attempt to install LILO later. This command does not exist on Windows NT/2000/XP; here the procedure is more involved. If you created a Windows partition using Linux's version of fdisk, or vice versa, you may get this error. You should create Windows partitions only by using Windows' version of fdisk. (The same applies to operating systems other than Windows.) The best solution here is either to start from scratch and repartition the drive correctly, or to merely delete and re-create the offending partitions using the correct version of fdisk. The LILO installation procedure may have failed. In this case, you should boot either from your Linux boot floppy (if you have one) or from the original installation medium. Either of these should provide options for specifying the Linux root partition to use when booting. At boot time, hold down the Shift or Ctrl key and press Tab from the boot menu for a list of options.
When you boot the system from the hard drive, Windows (or another operating system) starts instead of Linux First of all, be sure you actually installed LILO or GRUB when installing the Linux software. If not, the system will still boot Windows (or whatever other operating system you may have) when you attempt to boot from the hard drive. In order to boot Linux from the hard drive, you need to install LILO or GRUB (see the section "Using GRUB" in Chapter 17). On the other hand, if you did install LILO, and another operating system boots instead of Linux, you have LILO configured to boot that other operating system by default. While the system is booting, hold down the Shift or Ctrl key and press Tab at the boot prompt. This should present you with a list of possible operating systems to boot; select the appropriate option (usually just linux) to boot Linux. If you wish to select Linux as the default operating system to boot, you will need to reinstall LILO. It also may be possible that you attempted to install LILO, but the installation procedure failed in some way. See the previous item on installation.
2.4.4.3. Problems logging in After booting Linux, you should be presented with a login prompt: Linux login:
At this point, either the distribution's documentation or the system itself will tell you what to do. For many distributions, you simply log in as root, with no password. Other possible usernames to try are guest or test. Most Linux distributions ask you for an initial root password. Hopefully, you have remembered what you typed in during installation; you will need it again now. If your distribution does not ask you for a root password during installation, you can try using an empty password. If you simply can't log in, consult your distribution's documentation; the username and password to use may be buried in there somewhere. The username and password may have been given to you during the installation procedure, or they may be printed on the login banner. Another option is to log into Linux in single-user mode by typing linux simple at the boot prompt. One possible cause of this password impasse may be a problem with installing the Linux login and initialization files. If this is the case, you may need to reinstall (at least parts of) the Linux software, or boot your installation medium and attempt to fix the problem by hand. 2.4.4.4. Problems using the system If login is successful, you should either be presented with a shell prompt (such as # or $) or be directly taken to a graphical desktop environment such as KDE or Gnome, and can happily roam around your system. The next step in this case is to try the procedures in Chapter 4. However, some initial problems with using the system sometimes creep up. The most common initial configuration problem is incorrect file or directory permissions. This can cause the error message: Shell-init: permission denied
to be printed after logging in. (In fact, anytime you see the message permission denied, you can be fairly certain it is a problem with file permissions.) In many cases, it's a simple matter of using the chmod command to fix the permissions of the appropriate files or directories. For example, some distributions of Linux once used the incorrect file mode 0644 for the root directory (/). The fix was to issue the command: # chmod 755 /
as root. (File permissions are covered in the section "File Ownership and Permissions" in Chapter 11.) However, in order to issue this command, you need to have booted from the installation medium and mounted your Linux root filesystem by handa hairy task for most newcomers. As you use the system, you may run into places where file and directory permissions are incorrect or software does not work as configured. Welcome to the world of Linux! Although most distributions are quite trouble-free, you can't expect them to be perfect. We don't want to cover all those problems here. Instead, throughout the book we help you to solve many of these configuration problems by teaching you how to find them and fix them yourself. In Chapter 1, we discussed this philosophy in some detail. In Part II, we give hints for fixing many of these common configuration problems. |
