IBM 179
and the All England Lawn Tennis Club, case study 210-17
‘e-business on demand' 216
Global Services Team 210
idea generation techniques 37
Impact Plus 15
and Aon, case study 282-91
Programme and Change Management (PCM) technique 285-86
information systems 27
innovation 8, 39, 49
and change management consulting 49-50
Intelligence Services Act (ISA) 137
InterAction 55
interactive intelligence™ 55
Interactive Media in Retail Group (IMRG) 117
International Council on Systems Engineering (INCOSE) 141
International Olympic Committee 1, 23
case study 41-46
internet voting 259
intranet 101
investment, shared 158-59
IT, for the Olympic games 41
IT management 28, 41-46
and relocation of GCHQ 137-45
IT services 236
and the All England Lawn Tennis Club 210-17
Sainsbury's Supermarkets 242-51
Sun Microsystems case 146-54
Vehicle and Operator Services Agency (VOSA) 234-41
IT-related consulting 9, 12, 16-17, 175-217