Index_I

I

IBM 179

and the All England Lawn Tennis Club, case study 210-17

‘e-business on demand' 216

Global Services Team 210

idea generation techniques 37

Impact Plus 15

and Aon, case study 282-91

Programme and Change Management (PCM) technique 285-86

information systems 27

innovation 8, 39, 49

and change management consulting 49-50

Intelligence Services Act (ISA) 137

InterAction 55

interactive intelligence™ 55

Interactive Media in Retail Group (IMRG) 117

International Council on Systems Engineering (INCOSE) 141

International Olympic Committee 1, 23

case study 41-46

internet voting 259

intranet 101

investment, shared 158-59

IT, for the Olympic games 41

IT management 28, 41-46

and relocation of GCHQ 137-45

IT services 236

and the All England Lawn Tennis Club 210-17

Sainsbury's Supermarkets 242-51

Sun Microsystems case 146-54

Vehicle and Operator Services Agency (VOSA) 234-41

IT-related consulting 9, 12, 16-17, 175-217