What are the three primary questions to ask before you begin methodically troubleshooting an issue?
2.
Why is it essential to document your steps as you troubleshoot?
3.
Once you have ruled out obvious external factors, name three questions you can ask yourself to help narrow your troubleshooting search.
4.
There are a number of quick fixes you can use to eliminate the obvious before you embark on methodical troubleshooting. Name three.
5.
Name two environmental factors that can cause issues with your Final Cut Pro system.
6.
Describe the one-step reductive search method.
Answers
1.
Did it work before, did you check the documentation, and can you repeat the problem?
2.
In order to have a record to refer to, and to keep yourself and any other troubleshooter on a logical path to solving the problem,
3.
Is it hardware-related or software-related, is it Mac OS Xrelated or FCP related, and is it a problem of quality, performance, or an error message?
4.
Restart the application, shut down and restart the system, and disconnect all FireWire, USB, and other devices.
5.
Temperature, and faulty cables or wires.
6.
Remove each variables of the system one at a time. If the first component you test doesn't eliminate the problem, then move on to the next logical cause.
