Troubleshooting


RAM Not Recognized

I've added RAM to my computer, and it doesn't seem to show up.

You must check several things when adding RAM to ensure that it shows up correctly in Windows. If the BIOS detects the RAM, you can be assured that it will be detected in Windows, so don't worry about any settings within Windows per se. Just do what is necessary for the computer to report the correct amount of total RAM when it is booting within the BIOS. Older machines used to require switch settings or BIOS setting adjustments when you added RAM, but virtually all new computers do not. Of course, you can and should always consult the manual supplied with your computer when performing a RAM upgrade. Follow this checklist:

  • Be sure you purchased the correct type, form factors, and capacity of RAM.

  • Be sure the RAM is the correct speed for the computer.

  • Double-check that the RAM is inserted correctly and firmly seated in the computer. With the power off, try removing and reinserting it.

  • Be sure you inserted the RAM in the correct slot. Most computers have a few slots for RAM. Many motherboards require that RAM slots be filled in a specific order, or autodetection of RAM will not work.

  • If it's still a no-go, remove the RAM (turn off the power first, of course), carefully package the RAM in an antistatic bag, and return it to the dealer to be tested.

Compatibility and Upgrade Help

Where can I learn more about compatibility and upgrade options for my Windows XP computer?

Microsoft maintains several resources for Windows XP. You can check the following:

  • The Microsoft Deployment Resources Web site includes operating system migration guides, pointers to training resources, and a strategic upgrade white paper. You can find this information at the following address:

    http://www.microsoft.com/windowsxp/pro/techinfo/deployment/default.asp

  • The Hardware Compatibility List provides quick access to compatibility information for a variety of equipment vendors, computer systems, and specific peripherals by name and type. It's located at this address:

    http://www.microsoft.com/whdc/hcl/default.mspx

  • Microsoft's Windows XP Expert Zone features columns, tips, and XP newsgroups. It's located at this address:

    http://www.microsoft.com/windowsxp/expertzone/default.asp

  • The Windows XP Professional site is located at this address:

    http://www.microsoft.com/windowsxp/pro/default.asp

  • Microsoft's "Windows XP Ready" program can help you find workstations and servers that are 100 percent Windows XP-compatible. Check with your PC vendor to see whether existing products can be retrofitted to comply with Microsoft's specifications. Go to the following address:

    http://www.microsoft.com/windows/catalog/



Special Edition Using Microsoft Windows XP Professional
Special Edition Using Microsoft Windows XP Professional (3rd Edition)
ISBN: 0789732807
EAN: 2147483647
Year: 2003
Pages: 450

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