Troubleshooting

Web Page Errors

An error occurs when I try to visit a specific Web page.

Try clicking the Refresh button to reload the page. If you still don't have any luck, remove the path information (that would be everything after the domain name) from the URL in the Address bar, and press Enter.

Email Link Troubles

When I click an email link, Outlook Express opens, but I prefer a different email program.

Choose Tools, Internet Options to open the Internet Options dialog box, and change the default mail program on the Programs tab. You should be able to select any installed email client (such as Outlook, Outlook Express, Eudora, Netscape Mail, and so on) here.

Some Graphics Don't Appear

Some pictures on a page don't open.

If the Web page contains many picturessay, a dozen or morethe graphics at the bottom of the page often do not open. Right-click the placeholder boxes for the images that didn't download, and choose Show Picture from the menu that appears.

Internet Explorer Crashes on Certain Web Pages

A Web page freezes Internet Explorer.

Scripts that try to detect the brand and version of browser you are using frequently cause this problem. Click the Stop button on the IE toolbar, and close and reopen the program if necessary. You can try disabling most scripting operations in the Security settings dialog box, but doing so might cause the offending Web page not to display properly. Read the section in this chapter called "Viewing and Managing Your IE Add-ons" to de-activate specific scripts.

What Happened to the Web Site?

I get a lot of Page not available errors, even on major commercial sites.

The most obvious suggestion is to check your Internet connection. Your server may also be having a temporary problem, or high Internet traffic is preventing your access. But another thing you should consider is whether the page you are trying to visit is on a secure Web server. Choose Tools, Internet Options, and click the Advanced tab to bring it to the front. Scroll down to the group of security settings, and see whether any of the encryption protocols supported by IE are disabled. If, for example, you are trying to visit a page that uses PCT encryption but Use PCT 1.0 is disabled, that page will not open.