Considerate Software Is Possible

Our software-based products irritate us because they aren't considerate, not because they lack features. As this list of characteristics shows, considerate software is usually no harder to build than rude or inconsiderate software. It simply means that someone has to envision interaction that emulates the qualities of a sensitive and caring friend. None of these characteristics is at odds with the other, more obviously pragmatic goals of business computing. Behaving more humanely can be the most pragmatic goal of all.