About box, 458-461
abundance thinking, 502
accelerator. See shortcut, keyboard
ACD (automatic call distribution) software, 114
Add/Remove Programs panel (Windows), 471
Adobe Illustrator. See Illustrator
Adobe Photoshop. See Photoshop
affordance, 228, 256-258, 339
aircraft analogy, 106, 122, 133-134
alert dialog, 445-447, 453
Alexander, Christopher (architecture design pattern expert), 19, 93, 95, 245
alignment, 230-231, 300
Alto computer, 321-322
Amazon.com, 115, 149, 150, 151, 483
animation, 3D, 312
AOL (America Online), 330
Apple
Human Interface Style Guide, 264
lawsuit against Microsoft, 324
Newton device, 269
appliance software, 118, 491
architecture design, 11, 19, 93, 95, 498
archiving, 171
The Art and Science of Web Design (Veen), 477
artificial intelligence, 191
assumptions made by software, 7
audio
feedback, 437, 453-455, 498
input method for embedded system, 499
auditing data entry, 211-213
automatic call distribution software. See ACD software
automobile analogy
dialog with driver, 120-121
feedback, 121
mental model, 23
minivan, 179
radio button, 342
steering, 132-133
user, targeting, 56, 57
auxiliary posture, 113-114, 116
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