The Inmates Are Running the Asylum Why High Tech Products Drive Us Crazy &How to Restore the Sanity - 2004 publication
The Inmates Are Running the Asylum Why High Tech Products Drive Us Crazy &How to Restore the Sanity - 2004 publication
ISBN: B0036HJY9M
EAN: N/A
EAN: N/A
Year: 2003
Pages: 170
Pages: 170
- Inmates Are Running the Asylum, The: Why High-Tech Products Drive Us Crazy and How to Restore the Sanity
- Table of Contents
- Copyright
- Acknowledgments
- Introduction
- Foreword to the Original Edition
- The Business-Case Book
- Business-Savvy TechnologistTechnology-Savvy Businessperson
- Foreword
- Part I: Computer Obliteracy
- Chapter 1. Riddles for the Information Age
- What Do You Get When You Cross a Computer with an Airplane?
- What Do You Get When You Cross a Computer with a Camera?
- What Do You Get When You Cross a Computer with an Alarm Clock?
- What Do You Get When You Cross a Computer with a Car?
- What Do You Get When You Cross a Computer with a Bank?
- Computers Make It Easy to Get into Trouble
- Commercial Software Suffers, Too
- What Do You Get When You Cross a Computer with a Warship?
- Techno-Rage
- An Industry in Denial
- The Origins of This Book
- Chapter 2. Cognitive Friction
- Behavior Unconnected to Physical Forces
- Design Is a Big Word
- The Relationship Between Programmers and Designers
- Most Software Is Designed by Accident
- Interaction Versus Interface Design
- Why Software-Based Products Are Different
- The Dancing Bear
- The Cost of Features
- Apologists and Survivors
- How We React to Cognitive Friction
- The Democratization of Consumer Power
- Blaming the User
- Software Apartheid
- Part II: It Costs You Big Time
- Chapter 3. Wasting Money
- Deadline Management
- What Does
- Shipping Late Doesn t Hurt
- Feature-List Bargaining
- Features Are Not Necessarily Good
- Iteration and the Myth of the Unpredictable Market
- The Hidden Costs of Bad Software
- The Cost of Prototyping
- Chapter 4. The Dancing Bear
- If It Were a Problem, Wouldn t It Have Been Solved by Now?
- Consumer Electronics Victim
- How Email Programs Fail
- How Scheduling Programs Fail
- How Calendar Software Fails
- Mass Web Hysteria
- What s Wrong with Software?
- Chapter 5. Customer Disloyalty
- Desirability
- A Comparison
- Time to Market
- Part III: Eating Soup with a Fork
- Chapter 6. The Inmates Are Running the Asylum
- Driving from the Backseat
- Hatching a Catastrophe
- Computers Versus Humans
- Teaching Dogs to Be Cats
- Chapter 7. Homo Logicus
- The Jetway Test
- The Psychology of Computer Programmers
- Programmers Trade Simplicity for Control
- Programmers Exchange Success for Understanding
- Programmers Focus on What Is Possible to the Exclusion of What Is Probable
- Programmers Act Like Jocks
- Chapter 8. An Obsolete Culture
- The Culture of Programming
- Reusing Code
- The Common Culture
- Cultural Isolation
- Skin in the Game
- The Process Is Dehumanizing, Not the Technology
- Part IV: Interaction Design Is Good Business
- Chapter 9. Designing for Pleasure
- Personas
- Design for Just One Person
- The Elastic User
- Be Specific
- Hypothetical
- Precision, Not Accuracy
- A Realistic Look at Skill Levels
- Personas End Feature Debates
- It s a User Persona, Not a Buyer Persona
- The Cast of Characters
- Primary Personas
- Case Study: Sony Trans Com s Pssport
- Chapter 10. Designing for Power
- Goals Are the Reason Why We Perform Tasks
- Tasks Are Not Goals
- Goal-Directed Design
- Personal and Practical Goals
- Personal Goals
- Corporate Goals
- Practical Goals
- False Goals
- Computers Are Human, Too
- Designing for Politeness
- What Makes Software Polite?
- Case Study: Elemental Drumbeat
- Chapter 11. Designing for People
- Scenarios
- Daily-Use Scenarios
- Necessary-Use Scenarios
- Edge-Case Scenario
- Inflecting the Interface
- Perpetual Intermediates
- Vocabulary
- Reality Bats Last
- Case Study: Logitech ScanMan
- Bridging Hardware and Software
- Less Is More
- Part V: Getting Back into the Driver s Seat
- Chapter 12. Desperately Seeking Usability
- The Timing
- User Testing
- Multidisciplinary Teams
- Programmers Designing
- How Do You Know?
- Style Guides
- Focus Groups
- Visual Design
- Industrial Design
- Cool New Technology
- Iteration
- Chapter 13. A Managed Process
- Who Really Has the Most Influence?
- Finding Bedrock
- Making Movies
- The Deal
- Who Owns Product Quality?
- Creating a Design-Friendly Process
- Chapter 14. Power and Pleasure
- An Example of a Well-Run Project
- A Companywide Awareness of Design
- Benefits of Change
- Let Them Eat Cake
- Alan Cooper
- Index
- index_SYMBOL
- index_A
- index_B
- index_C
- index_D
- index_E
- index_F
- index_G
- index_H
- index_I
- index_K
- index_L
- index_M
- index_N
- index_O
- index_P
- index_Q
- index_R
- index_S
- index_T
- index_U
- index_V
- index_W
- index_X
The Inmates Are Running the Asylum Why High Tech Products Drive Us Crazy &How to Restore the Sanity - 2004 publication
ISBN: B0036HJY9M
EAN: N/A
EAN: N/A
Year: 2003
Pages: 170
Pages: 170