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Chapter 3: Road Map to Branded Customer Service
Table 1: Customer service strategies
Chapter 4: Defining Your Brand DNA
Table 2: Relating brand values and ServQual
Table 3: Signals of on- and off-brand cultures
Chapter 8: Internal Word of Mouth: The Role of Brand Champions
Table 4: Brand champion roles
Table 5: Decision matrix
Chapter 10: Great Brands are Supported From Within: the Role of Management
Table 6: Questions about brand space
Chapter 12: The Toolbox of On-Brand Exercises
Table 7: A sample brand in action
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Branded Customer Service: The New Competitive Edge
ISBN: 1576752984
EAN: 2147483647
Year: 2006
Pages: 134
Authors:
Janelle Barlow
,
Paul Stewart
BUY ON AMAZON
Absolute Beginner[ap]s Guide to Project Management
Defining a Project
What Is a WBS Exactly?
Creating a Schedule
Leading a Project
What Are Project Communications?
Competency-Based Human Resource Management
Competency-Based Employee Recruitment and Selection
Competency-Based Employee Rewards
Competency-Based HR Management The Next Steps
Appendix A Frequently Asked Questions About Competency-Based HR Management
Appendix B Further Suggestions on Employee Development
101 Microsoft Visual Basic .NET Applications
Building Web Applications
Working with Console Applications
Working with the .NET Framework
Advanced .NET Framework
Building Enterprise Services Applications
Google Maps Hacks: Tips & Tools for Geographic Searching and Remixing
Hack 7. Inside Google Maps URLs
Hack 38. Map Your Wardriving Expeditions
Hack 42. Get More out of What You Read
Hack 59. Show Lots of StuffQuickly
Hack 62. Find the Latitude and Longitude of a Street Address
Ruby Cookbook (Cookbooks (OReilly))
Checking to See If a File Exists
Undefining a Method
Packaging and Distributing Software
Getting Input One Line at a Time
Clearing the Screen
802.11 Wireless Networks: The Definitive Guide, Second Edition
Overview of 802.11 Networks
11i: Robust Security Networks, TKIP, and CCMP
The Frequency-Hopping (FH) PHY
General Functions of an Access Point
11 Performance Tuning
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