Index_U

U

understanding users, usability, 106

interviewing users, 108

example, 109

formal/informal approaches, 108

techniques for, listing, 108

multiple users, example listing, 106

server logs, checking, 108

watching users at work, 108

unsuitable postings, forum moderators handling, 194

legal implications, 194

profanity filters, using, 195

updating content, maintenance performing, 153

expired pages, checking for/removing, 154

contacting author beforehand, 154

links to page removed, checking, 154

setting expiry date upon creation, 153

heuristic evaluation, usability, 111

marketing intranet, 239

usability, 105

contacting users, ways of, 117

IM (Instant Messaging), 118

seminars, 118

cost-saving benefits, formula estimating, 118

formula, 119

resources, online, 120

shortcomings, 119

definition, 106

ISO standard, 106

heuristic evaluation, using, 109

interface consistency, maintaining, 129

CMS, using, 131

ECI, creating/using, 129

site vocabulary, building, 131

Internet/intranet, comparing, 107

iterative development, using, 118

marketing intranet, challenges, 228

navigation, creating effective, 120

card-sorting, 120

site maps, 121

search usability, improving, 124

area-based search, using, 126

data silos, indexing, 124

results usability, increasing, 127

usable search page, creating, 125

speed, considering, 132

bandwidth, 133

choosing pages to speed up, 133

feedback to user, providing, 134

perceived speed, increasing, 134

repetitive user tasks, avoiding, 135

testing site/users regularly, 114, 240

understanding users, 106

interviewing users, 108

server logs, checking, 108

watching users at work, 108

usability expert

extranets, designing, 313

user directories, 219

user management system, 74

basic/sophisticated, developing intranet, 74, 210

generic/individual passwords, comparing use, 74

user/group privileges, defining, 75

see also authentication.

user/business steering groups, ROI managing, 21

business goals/intranet functionalities, setting, 26

troubleshooting problems, 25

user testing, usability, 114

finding users, 114

testing user, guidelines, 114

post-test actions, 116

resources, online/written, 117

results, handling, 116

analysing data using spreadsheets, 116

repeating test, 117

task list for user, providing, 115

problems discovered, listing, 115

task examples, listing, 115

User-Agent HTTP header

handheld devices using, 301

users of intranet/Internet, comparing, 8

intranet role, 12