Index_S

S

'satisficing', 'junk drawer' intranet, 149

preventing as it causes duplicate content, 149

'Save as HTML' options, MS Office, 63

microsite bloated code, increasing, 63

scheduling design/development, 51

developer/designer's contributions, estimating, 52

high intra-team communication required, 52

NOT performed, negative scenario, 51

overlapping stages, diagram, 52

software tools for, 51

scope document, see project ~.

scripting languages, 86

developing intranet choosing, 86

HTML templates, developing, 97

searches, site, 101, 124

CMS accommodating, 174

developing intranet containing, 78, 101

internal searches impossible for static sites, 101

migrating site onto database-driven platform, 101

outsourcing search to Remote Site Search Service, 101

results usability, increasing, 127

Google/Ask Jeeves examples, comparing, 127

manually improving results, 128

search usability, improving, 124

data silos, indexing, 124

resources, online, 129

usable search page, creating, 125

advanced search page, including, 125

area-based search, using, 126

misspelled search queries, correcting, 125

search box, example, 125

Soundex, supporting, 125

security, 203

absolute security impossible, 203

advantages, 203, 207

audits, 217

advantages, 218

authentication, basic/sophisticated, 210

methods, 213

CMS addressing, 175

content delivery systems, development prerequisites, 49

firewall with DMZ, using, 208, 215

forums, 190

within/between company groups, 191

framework, 207

guidelines, 219

Information Protection Insurance, purchasing, 218

intranet & Internet, comparing, 9

Intrusion Detection System, purchasing, 206

levels, choosing, 208

options, 209

ASPs, 211

authentication, basic/sophisticated, 210

directory permissions, 210

PKI Infrastructure Providers, 212

single sign-on, 211

personalization & user directories, 219

policy, 205

as written document, content, 206

developing, considerations, 205

reasons for, 204

explaining necessity to stakeholders, 205

hacker attack risks, reducing, 204

remote access, 288

backups & logging reducing risks, 289

confidential data read risk IF reading allowed, 288

data delete/damage risk IF editing allowed, 289

password-based, 288

virus infection risk IF uploading allowed, 289

VoiceXML, mobile phones using, 307

session variables, tracking, 208, 220

ways of, 220

single sign-on, 176, 211

VPNs, 217

Vulnerability Assessments, see audits.

security specialist

extranets, designing, 314

seminars

usability, contacting users, 118

separating content/presentation/functionality, 65

advantages, branding & browser compatibility, 65

developing intranet including, 96

CSS/JavaScript files, using, 96

server logs, checking, 108

usability, understanding users, 108

session variables, security tracking, 208, 220

advantages, personalization, 221

ways of, 220

cookies, 220

pure session variables, server-only, 220

tokens, 221

shortcuts, keyboard, 135

accesskey setting, 136

speed, avoiding repetitive user tasks, 135

silo menus, navigation, 279

negative case study, 279

user-oriented menus replacing, 279

silos, search usability Indexing, 124

CMS, using, 124

different search results, combining, 125

good content required, 125

single sign-on, security, 176, 211

CMS providing, 176

pros & cons, 211

forgotten passwords, costs, 211

site index, see A–Z site index.

site maps, navigation, 121

advantages, 121

developing intranet creating, 91

example, 122

intranet size determining content display, 122

project scope document including, 89

title attribute, adding to map link, 122

site vocabulary, see vocabulary.

SiteScooper

Palm remote access using, 295

skills databases, 159

small groups, developing Intranet testing, 99

smart cards, authentication, 214

vendors, listing, 215

Smart Device .NET Extension, Microsoft

handheld devices using, 303

software, choosing, 40

building own, 41

pros & cons, 41

databases, 44

licensing, considering, 45

off-the-box, in-house/hosted, 40

customizing difficult, 40

hosted externally, pros & cons, 41

pros & cons, 40

OS, Windows-Linux/BSD comparison, 42

programming languages, 44

Soundex search algorithm, 125

usable search page supporting, 125

speed, web pages, 132

feedback to user, providing, 134

progress bar/indicator, 135

time-based check, 135

warning, 134

repetitive user tasks, avoiding, 135

accesskey setting keyboard shortcuts, 136

default form values, setting, 137

tabindex altering tab ordering, 136

Tip of the Day providing shortcut info, 136

usability considering, 132

bandwidth, 133

choosing pages to speed up, 133

perceived speed, increasing, 134

sponsoring intranet continuously, stakeholders/managers, 235

futurescape briefings, using, 236

monthly fact sheet, establishing, 235

spreadsheets

intranet integrating, 15

SSL (Secure Sockets Layer), 287

remote access using, 287

server/client-side certificate required, 287

CA issuing/generating own, 214, 287

SSO, see single sign-on.

stakeholders, 34

identifying, 34

info provided, 34

list of, 34

meeting, 37

discussion issues, listing, 37

questionnaire for, creating, 35

example, 35

guidelines, 36

key info pieces, containing, 37

sponsorship for intranet, ensuring, 235

standards, web, 57

code compliance, advantages, 58

cross-browser compatibility, 58

easier code maintenance, 59

future proofing, 59

extranets, designing, 317

forum design compliance, advantages, 193

HTML corruption, 57

W3C enforcing, 57

'browser wars' causing, 58

WaSP, 58

'static' intranet, 140

avoiding, 142

encouraging author contribution, 144

facilitating author contribution, 142

non-HTML contributions, handling, 145

symptoms, listing, 140

steering groups, ROI managing, 21

business goals/intranet functionalities, setting, 26

troubleshooting problems, 25

Strict DOCTYPE, HTML 4.01/XHTML 1.0, 66

SVG (Scalable Vector Graphics), 62

browser support, plug-ins required, 62

system administrator/developer

extranets, designing, 314