Index_R

R

RAID (Redundant Array of Inexpensive Disks), 39

RAM (Random Access Memory), 38

ready-made intranet packages, 82

developing intranet using, pros & cons, 82

listing vendors, 83

reciprocity

authors' contributions, encouraging, 144

REJ (Rapid Economic Justification), 24

as advanced model for intranet ROI, 24

remote intranet access, 78, 285

handheld devices, 292

designing intranet for, 300

offline access, Palm using Plucker, 295

offline access, Pocket PC using Mobile Favorites, 298

online access, Palm/Pocket PC, 300

mobile phones, 304

offline access, ways of, 290

Active Channels, IE, 290

Groove, 292

offline synchronization, IE, 290

overview, CMS offline access, 292

replication, Lotus Notes, 291

online access, ways of, 286

dial-up modem, 287

SSL, 287

VPN, 286

reasons for, 285

client site-working, 285

home-working, 285

security, 288

Remote Site Search Service, 101

listing services, 102

outsourcing site searches to, 101

disadvantages, 103

replication, Lotus Notes, 291

remote offline access using, 291

reputation

author contributions, encouraging, 144

resource booking engine, 78

developing intranet containing, 78

responsiveness

heuristic evaluation, usability, 112

Risk Management Approach, ROI, 24

ROI (Return on Investment), intranets, 17

advantages, 18

business strategy, aligning intranet with, 19

decision-making, improving, 19

execution, improving, 19

selling intranet project to managers, 18

approaches, 23

Cost Benefit, Vendor Selection & Risk Management, 23

REJ as advanced model for intranet ROI, 24

curent climate, considerations, 19

business/user steering groups managing intranet, 21

calculating ROI, guidelines, 23

cost/savings, guidelines for estimating, 22

financial impact, measuring, 20

quick wins, offering, 20

examples & questions, 21

definition, 17

example, 18

marketing intranet, 241

troubleshooting problems, 24

business impact NOT cost allocation, calculating, 25

business/user steering groups, involving, 25

realistic input data required, 25

time factor, considering, 25

ROI implementation, steps, 26

1, setting business goals/intranet functionalities, 26

background document, creating, 26

business steering group defining business goals, 26

project plan, creating, 26

user steering group defining intranet functionalities, 27

2, making numerical assumptions, 27

CFO contributing, 27

3, calculating costs, 28

central staff, 28

content/service production & maintenance, 28

infrastructure, 28

users' wasted time, 29

other items, 29

4, assessing tangible/intangible benefits, 29

cost reduction example, 29

intangible, listing, 30

productivity increase example, 29

ROI, extranets, 317

SAP (Systems Applications and Products)

intranet integrating, 14