quality assurance (QA), 264
need for, 264–265
personnel for, 265–268
showstoppers, 268–271
queries, bookmarks for, 102
question-and-answer time in training sessions, 299
questions, 18
for exiting programs, 19
for restarting Windows, 23, 23
for saving changes, 19–22, 20–21
yielding “I Don't Know!” answers, 22–23, 22
quitting, questions for, 19
quizzes in training courses, 295