Directing Implementation

GP 2.6 Manage Configurations

Place designated work products of the causal analysis and resolution process under appropriate levels of configuration management.

Elaboration

Examples of work products placed under configuration management include the following:

• Action proposals

• Action proposals selected for implementation

• Causal analysis and resolution records

GP 2.7 Identify and Involve Relevant Stakeholders

Identify and involve the relevant stakeholders of the causal analysis and resolution process as planned.

Elaboration

Examples of activities for stakeholder involvement include the following:

• Conducting causal analysis

• Assessing the action proposals

GP 2.8 Monitor and Control the Process

Monitor and control the causal analysis and resolution process against the plan for performing the process and take appropriate corrective action.

Elaboration

Examples of measures used in monitoring and controlling include the following:

• Number of root causes removed

• Change in quality or process performance per instance of the causal analysis and resolution process