In 2001, USA began investigating the use of CMMI within the company. To determine the feasibility of using CMMI, USA piloted CMMI in part of the company through an informal assessment of specific projects following SEI's IDEAL guidelines for instituting process improvement. The IDEAL model is an organizational improvement model that serves as a road map for initiating, planning, and implementing improvement actions [SEI 2]. During the CMMI case study, the initiating and diagnosing phases of the IDEAL model were launched. |