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When Goliaths Clash: Managing Executive Conflict to Build a More Dynamic Organization
When Goliaths Clash: Managing Executive Conflict to Build a More Dynamic Organization
ISBN: 0615198686
EAN: 2147483647
Year: 2002
Pages: 99
Authors:
Howard M. Guttman
BUY ON AMAZON
Table of Contents
BackCover
When Goliaths Clash - Managing Executive Conflict to Build a More Dynamic Organization
Preface
Chapter 1: Anatomy of Conflict
The Two Faces of Conflict
Transforming Destructive Conflict
The Roots of Conflict
What Causes Conflict?
Conflict: Red-Hot or Cool?
Conflict and the Fear Factor
Options for Coping with Conflict
Outing Conflict
Testing Your Conflict-Management I.Q.
Notes
Chapter 2: Why Goliaths Clash
Directional Discord
It s About Strategy, Stupid
Resolving Strategic Conflict
From Alignment to Action
Notes
Chapter 3: High-Performance Teams and Conflict Management
High Performers to the Rescue
The Way We Were
The Changing Face of Organizations
The Need for Speed
Smashing Silos
It Doesn t Stop at the Top
Reaching High Performance: Evolution, Not Revolution
High Performance Means Delivering
Where Are You on the Team-Development Wheel?
Notes
Chapter 4: The Road to High Performance
Creating a High-Performance Team
Holding Up the Mirror
Looking Inward
Forgetting Finger-Pointing
Depersonalizing the Data
Reframing Business Relationships
Embedding Protocols
Assigning ResponsibilitiesAccountability
Clarifying Goals
Moving to Stage Four
Becoming a High-Performance Organization
Chapter 5: Conflict Management as Art and Skill
Skills Training: The Need for Self-Reflection
The Primacy of Influence
Baseline Capabilities
Assessing Where Others Stand
Assessing Where You Stand
Which Skills, When?
The Importance of Conflict-Management Skills
Notes
Chapter 6: E-Conflict
E-Mail as a Lethal Weapon
Toward E-Conflict Rules of Engagement
Check Before You Send
End Note
Notes
Chapter 7: Leadership in Conflict Management
Leaders as Role Models
Changing the Leader s Style
Making Change Stick
The New Leadership Imperative: Letting Go
One Style Does Not Fit All
The Challenge of Changing Your Style
Giving Feedback: Ground Rules for Leaders
Feedback: A Front-Line Perspective
The Leader as Dealer
Honest Leadership
Litmus Test for Leaders
End Note
Notes
Index
Index_B
Index_C
Index_D
Index_E
Index_F
Index_G
Index_H
Index_I
Index_J
Index_K
Index_L
Index_M
Index_N
Index_O
Index_P
Index_R
Index_S
Index_T
Index_U
Index_V
Index_W
Index_Z
List of Figures
List of Sidebars
When Goliaths Clash: Managing Executive Conflict to Build a More Dynamic Organization
ISBN: 0615198686
EAN: 2147483647
Year: 2002
Pages: 99
Authors:
Howard M. Guttman
BUY ON AMAZON
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