Index


A

Abbott Laboratories, 5960
accommodating (conflict mode), 136, 137
accountability
assignment of, 111112
for business results, 8688
e-mail and avoidance of, 172173
strategic conflict in, 3743
action, commitment to, 5657
active listening, 139152
attending behavior for, 145147
behaviors and techniques for, 144151
behaviors to avoid in, 141144
decoding/feeding back feelings in, 149151
moving to action from, 151152
paraphrasing in, 148149
passive listening as, 147148
"say more" responses in, 148
active-reading skills, 183186
affiliative investment, 29
aggressive style, 17, 53, 152, 153, 208
agreement, assessing degree of, 133135
aligning teams (phase 3), 120123
alignment, 3356
of business relationships/mutual expectations, 5256
and commitment to action, 5657
of goals/business priorities/ focus, 3437
for high-performance teams, 6667
of individual roles/accountability, 3743
key areas of, 33
of protocols/rules of engagement, 4352
Amado, Joe, 3637
on handling disputes, 41
on role alignment, 40
and role/responsibility clarity, 3941
Anise, Roy, 36
on personal style, 211
style change by, 209210
Arnott's Biscuits Limited, 46, 51
assertion skill(s), 152158
persistence as, 154
sidestepping as, 155
straight talk as, 155156
three-part "I" response as, 156158
assertiveness (conflict mode), 136
assertive style, 17, 53
Atlas, Charles, 4
attending behaviors, 145147, 224
avoiding (conflict mode), 136, 137



When Goliaths Clash. Managing Executive Conflict to Build a More Dynamic Organization
When Goliaths Clash: Managing Executive Conflict to Build a More Dynamic Organization
ISBN: 0615198686
EAN: 2147483647
Year: 2002
Pages: 99

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