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Walls, Jeannette, 13
Wall Street, 102–103
Wall Street Journal, 89, 92, 165, 177, 178–179
Warner-Lambert, 9
Warner Studios, 8
Washington, Denzel, 8
Washington Post, 13, 33
Waxler, Caroline, 156–157
Web/websites. See Internet
West Side Spirit, 89
Whipple, George, 13
Whitmore, Sam, 205
Wilde, Oscar, 123
Wilson, Chris, 12
Windows on the World, 53
Wireless Review, 125
wire services, 70
syndicated, 176–180
Web-based, 194
WiseNut, 60, 130, 196
W magazine, 13
word of mouth
being informed, role of, 17–20
changing the language, 5–6
fan fare, 8–9
how to get started, 5–6
importance of, 3–4
parties, use of, 9
quality of work/product, role of, 14–16
self-examination, 20–22
speaking customer’s language, 6–8
take it to the streets, 10–14
World Trade Center, 53
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