Regardless of the type of troubleshooting you need to perform, having the right tools is essential. You can't troubleshoot effectively if you can't see what and where the error is. This chapter introduces you to the various NDS/eDirectory server- and workstation-based diagnostic tools and utilities included with the NetWare 4, 5, and 6 operating systems, those included with eDirectory for non-NetWare platforms, and additional tools available from Novell sources.
