All the information and techniques presented in this book have been gathered from hands-on, real-world experiences learned from working with customers from around the world. Being SysOps for the Novell Product Support Forums (http://support.novell.com/forums) and Novell Developer Support Forums (http://developer.novell.com/ndk/devforums.htm) exposed us to a wide range of NDS/eDirectory implementations and issues. In this book, we share with you a selected number of the most frequently encountered DS problems and steps toward troubleshooting and fixing them.