Table of Contents

observing the user experience: a practitioner's guide to user research
Observing the User Experience: A Practitioner's Guide to User Research
by Mike Kuniavsky ISBN:1558609237
Morgan Kaufmann Publishers 2003 (576 pages)

The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. This text will help bridge that gap to understand what your users want and need from your product.

Table of Contents
Observing the User Experience—A Practitioner's Guide to User Research
Part I - Why Research is Good and How it Fits into Product Development
Chapter 1- Typhoon: A Fable
Chapter 2- Do a Usability Test Now!
Chapter 3- Balancing Needs Through Iterative Development
Chapter 4- The User Experience
Part II - User Experience Research Techniques
Chapter 5- The Research Plan
Chapter 6- Universal Tools: Recruiting and Interviewing
Chapter 7- User Profiles
Chapter 8- Contextual Inquiry, Task Analysis, Card Sorting
Chapter 9- Focus Groups
Chapter 10- Usability Tests
Chapter 11- Surveys
Chapter 12- Ongoing Relationships
Chapter 13- Log Files and Customer Support
Chapter 14- Competitive Research
Chapter 15- Others' Hard Work: Published Information and Consultants
Chapter 16- Emerging Techniques
Part III - Communicating Results
Chapter 17- Reports and Presentations
Chapter 18- Creating a User-Centered Corporate Culture
Appendix A- The Budget Research Lab
Appendix B- Common Survey Questions
Appendix C- Observer Instructions
List of Figures
List of Tables
List of Sidebars

Observing the User Experience. A Practioner's Guide for User Research
Real-World .NET Applications
ISBN: 1558609237
EAN: 2147483647
Year: 2002
Pages: 144
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