List of Sidebars


Chapter 1: Typhoon: A Fable

USABILITY TEST SESSION TRANSCRIPT

Chapter 3: Balancing Needs Through Iterative Development

Usability and Design

Chapter 5: The Research Plan

SAMPLE SPORT-i.COM STAKEHOLDER LIST
USER EXPERIENCE GOALS AND QUESTIONS FOR SPORT-i.COM
A PRIORITIZATION EXERCISE
GOALS FOR SPORT-i.COM REWRITTEN AS RESEARCH QUESTIONS
CHOOSING AMONG THE TECHNIQUES
RESEARCH DATES

Chapter 6: Universal Tools: Recruiting and Interviewing

EVENT SCHEDULING PROFILE
EVENT SCHEDULING RESEARCH PROFILE
Target Audience
Choosing an Incentive
"Snow Days"
Videotaping Interviews

Chapter 7: User Profiles

EXAMPLE GROUPS THAT NEED TO PARTICIPATE IN PROFILING
"This Is Not Quackery"
The Guerilla Method

Chapter 8: Contextual Inquiry, Task Analysis, Card Sorting

Artifacts
Video Recording
Guerilla Task Decomposition
Checking for Diagram Validity
Card Sorting to Prioritize

Chapter 9: Focus Groups

A SAMPLE FOCUS GROUP RECRUITING PROFILE
How to Create a Seating Order
A Feature Buying Exercise
FOCUS GROUP OBSERVER INSTRUCTIONS
SAMPLE TOP-LEVEL CODES FOR AN INSURANCE FOCUS GROUP

Chapter 10: Usability Tests

A Feature Prioritization Exercise
Estimating Task Time
FORK TASKS
USABILITY TEST OBSERVER INSTRUCTIONS
MARLON'S TASK PERFORMANCE
TASK PERFORMANCE TIME MEASURES
2x Video Decks Are Cool

Chapter 11: Surveys

SAMPLE SURVEY QUESTION GRID
OPINION OF FEATURES BASED ON LENGTH OF TIME ON THE WEB
Free Web Survey Tools
Form Tricks
APPROXIMATE SAMPLE SIZES (ASSUMING 5% STANDARD ERROR, 95% CONFIDENCE, AND NORMAL VARIATION)
Random Selection JavaScript
How to Deal with Missing Data

Chapter 12: Ongoing Relationships

Self-Reporting
CCCORP USER ADVISORY BOARD CHARTER
RESPONSIBILITIES AND STRUCTURE OF THE USDA USER ADVISORY BOARD CHARTER

Chapter 13: Log Files and Customer Support

Coding Software
TYPICAL ACCESS LOG ELEMENTS
Log Analysis Ethics
A Note About CRM

Chapter 14: Competitive Research

Benchmarking

Chapter 15: Others' Hard Work: Published Information and Consultants

PARTIAL TARGET AUDIENCE PROFILE
Some Free Internet Resources
SAMPLE RFP
GUIDELINES FOR MANAGING SPECIALISTS

Chapter 17: Reports and Presentations

Newspaper Style
Executive Summary
Procedure
Evaluator Profiles
Leah
Observations
Conclusion
Interesting Quotations

Chapter 18: Creating a User-Centered Corporate Culture

Prepare for Failure
SOME TYPICAL WEB SITE METRICS
SOME SPORT-i.COM METRICS




Observing the User Experience. A Practioner's Guide for User Research
Real-World .NET Applications
ISBN: 1558609237
EAN: 2147483647
Year: 2002
Pages: 144

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