Charters


Defining Procedures

What are Procedures? Procedures are step-by-step instructions on how to perform a task (see Exhibit 3). To be repeatable, the steps need to be broken down to a level that anyone who needs to perform the task, with a general understanding of the work to be done, can perform the work adequately by following the instructions. Procedures are a subset of processes. The process is what to do; the procedures are how to do the steps in the process.

Exhibit 3: Procedure Template
start example

Document Number:

Date:

 

Revision Number

Description:

This procedure involves The activity's primary aim is to...

Entry Criteria/Inputs:

Exit Criteria/Outputs:

Roles:

Role Name : What does s/he do?

Assets:

Standards, reference material, deliverables, previous process descriptions

 

Summary of Tasks (list major tasks /process steps):

Task 1

Task 2

Task 3

Task 4

Procedure Steps:

Task 1

  • Detail Step 1

  • Detail Step 2

  • Detail Step 3

  • Detail Step 4

Task 2

  • Detail Step 1

  • Detail Step 2

  • Detail Step 3

  • Detail Step 4

Continue

end example
 

Procedures are step-by-step instructions of how your processes are performed. They include:

  • Sequence of activities

  • Deliverables

  • Controls

  • Inspections/Reviews

  • Guidelines and standards used

Procedures are created the same way as processes. Once you have generated a process, the process becomes the major tasks or steps. Break down each process step into its constituent parts . Those activities become the steps in the procedure. Then consider roles, agents , products, outcomes . Two things I might add to the above procedure template are measurements to be taken (and then refer to the procedure that details how to take the measurements) and verification that the procedure has been followed (and refer to the verification procedure). When it comes to measurements and verifications, most organizations write one overall measurement process and procedure and one overall verification process and procedure, as everything must be measured and verified . Measurement and verification are global activities that cross all process areas in the CMMI and all maturity and capability levels.

You do not have to use the previous format for procedures. Some organizations prefer to be more wordy.




Interpreting the CMMI(c) A Process Improvement Approach
Interpreting the CMMI (R): A Process Improvement Approach, Second Edition
ISBN: 142006052X
EAN: 2147483647
Year: 2005
Pages: 205

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