Summary


Some Problems You May Encounter

The following is a list of problems we have encountered in metrics programs found in organizations. This list can be used as a checklist for any metrics or metrics programs you have implemented in your organization.

  • Metrics are collected but not used.

  • No mechanism exists to distribute project performance metrics for review, comparison, and use.

  • Project-level metrics do not appear to be used to help project managers manage their projects.

  • There is no understanding of the value of metrics or how to use them.

  • No formal feedback loop is found on the quality of the metrics, questions about them, etc.

  • Metrics reports are difficult to review for trends.

  • Metrics data are inconsistent.

  • Personnel collect and input data that they think are right but are unsure.

  • A standard WBS (a basic building block for management activities) is not followed consistently, and metrics cannot be traced back to WBS activities.

  • No one reviews the metrics data in the various databases for data integrity.

  • Training and communication are not occurring throughout the organization.

  • Procedures need to be devised to document metrics generation, collection, review, and use.

  • Existing procedures need to be updated to reflect changes.

  • Automated tools are not used; the wrong automated tool is used; or the automated tool is used incorrectly.

  • The metrics reports are difficult to read and understand.

  • Procedures are not well-defined or consistently followed (e.g., usage of "may if desired at PM's discretion").

  • The time it takes to identify, track, collect, and report the metrics is not measured.

  • Redundant data entry is rampant.




Interpreting the CMMI(c) A Process Improvement Approach
Interpreting the CMMI (R): A Process Improvement Approach, Second Edition
ISBN: 142006052X
EAN: 2147483647
Year: 2005
Pages: 205

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