The Production and Support Roles

System Administrator The System Administrator maintains the development environment ”both hardware and software ”and is responsible for system administration, backup, and so on.

Technical Writer The Technical Writer produces end-user support material, such as user guides, help texts , release notes, and so on.

Graphic Artist The Graphic Artist creates product artwork that is part of the product packaging and documentation.

Tool Specialist The Tool Specialist is responsible for the supporting tools of the project. This includes assessing the need for tool support and selecting and acquiring tools.

Course Developer The Course Developer develops training material to teach users how to use the product. He or she creates slides, student notes, examples, tutorials, and so on to enhance their understanding of the product.