Table of content

	Table of Contents

Art and Business of Speech Recognition: Creating the Noble Voice, The
By Blade  Kotelly
Publisher	: Addison Wesley
Pub Date	: January 22, 2003
ISBN	: 0-321-15492-4
Pages	: 208
	Copyright
		Praise for the Art and Business of Speech Recognition
		Preface
			Philosophy
			Acknowledgments
		Part  I.   The Background
			Chapter One.   On Telephones, Touchtones, and Business Needs
				Speech Recognition Versus Touchtone Functionality
				Problems with Touchtone, and a Speech Recognition Remedy
				What Kinds of Companies are Using Speech Recognition?
				Why are Companies Using It?
				Speech-Recognition Applications: A Typical Example
				Where We've Been ”Where We're Going
			Chapter Two.   Technology Primer: About Speech Recognizers
				What the Recognizer Hears (and the Need for Confirmation)
				When the Recognizer Listens
				Why Designing a Speech-Recognition Application Is Challenging
				Where We've Been ”Where We're Going
			Chapter Three.   The Psychology of How People Interact with Speech-Recognition Systems
				Social-Psychological Research
				Ask "Dr." Blade
				Where We've Been ”Where We're Going
		Part  II.   The Process of Designing Speech-Recognition Systems
			Chapter Four.   Research
				Clients' Objectives
				Callers' Objectives and Needs
				Aspects of Research
				Assembling a Requirements Specification
				Anticipating Change
				Where We've Been ”Where We're Going
			Chapter Five.   Developing the Design
				Conceptualizing and Brainstorming
				Congruence of Style
				Defining the Call Flow
				Vision Clips/Sample Calls
				The Design Specification ”Conveying the Details of the Design
				Constructing a Design Specification
				Following Through on the Initial Design Phase
				Where We've Been ”Where We're Going
			Chapter Six.   Writing Effective Prompts
				The Language of Asking Questions
				The Art of Writing Perfect Prompts
				Writing Prompts for Elegance, Speed, and Value
				Getting Callers to Focus on the Essentials
				Some Subtleties of Prompt Writing
				Top Five Good Tenets for Writing Prompts
				Top Five Mistakes When Writing Prompts
				Where We've Been ”Where We're Going
			Chapter Seven.   Production And Branding
				Notes About Implementation and Programming
				Production
				Prompt Creation ”Text-to-Speech and Recorded Voices
				Casting
				Directing Voice Talents
				The Art of Recording Prompts
				Other Thoughts on Directing
				Concatenative Prompt Recording
				Some Metrics and Technical Notes
				Audio Icons
				Branding
				Where We've Been ”Where We're Going
			Chapter Eight.   Usability Testing
				The Value of Usability Testing
				How We Test an Application
				Objectives of Usability Testing
				Preparing for the Test
				The Test Subjects
				How to Get Test Subjects
				The Test Environment
				Types of Tests
				The Test Is Over ”Now What?
				Interpreting Test Results
				Where We've Been ”Where We're Going
			Chapter Nine.   Deployment
				The Importance of Multi-Phase Deployment
				The Three Phases of Deployment
				Pilot Deployment
				Partial Deployment
				Full Deployment
				Where We've Been ”Where We're Going
		Part  III.   Applied Knowledge
			Chapter Ten.   Case Studies
				United Airlines: Shortcuts for Frequent Fliers
				United Airlines: Providing Extra Help For Those Who Need It
				Continental Airlines: A Different Approach to Flight Information
				A Top-Five Investment Management Company: Handling Complex Two-Choice Questions
				An Online Brokerage Firm: Managing More Complex Tasks
				An Online Brokerage Firm: Preferences and Other Rarely Used Functions
				A Regional Telephone Company: Dealing With Legal Notices and Disclaimers
				Wildfire: List Navigation
				Wildfire: Small Header, Large Body Lists
				A Top-Five U.S. Bank: Large Header, Small Body Lists
				The "Race Condition"
				FedEx: Scaffolding Prompts
				Amtrak: Implicit Confirmation and the "ellipses/and" Question Form
				AirTran: Reducing the Information Burden
				Guessing Right
				Semantics: When "Problem" Was a Problem
				Where We've Been ”Where We Must Go
			Postscript
			Suggested Reading List
			Glossary